We guarantee the quality of our products with a 24-month warranty.

The guarantee takes effect at the time of receipt of the package if the shipment includes tracking. Otherwise, the warranty takes effect at the time of purchase.

This warranty guarantees that you can receive a replacement in accordance with the conditions set forth herein and within the specified period and will not restrict any legitimate rights of the customer.

If you qualify for warranty replacement, there is a $19.95 handling fee for defective product replacement after 30 days of purchase. Handling is free for exchanges made within 30 days of purchase.

Warranty on watches

This warranty covers manufacturing defects in the watch itself (movement, case, glass). Parts other than the above are not covered by this warranty.

Note that replacements will be charged the full price in the following cases, even during the warranty period.
•    Failure or damage caused by misuse or negligence (blows, bumps, crushing, broken glass, etc.)
•    Failure or damage caused by unwarranted repair or modification
•    Failure or damage caused by fire or water, or natural disaster such as an earthquake
•    Cosmetic alterations due to normal wear and aging (minor scratches etc; on the case and/or glass, discoloration of the strap and chipping of the plating)
•    In the event that the retail store and date of purchase are not indicated on the invoice, or if this information has been rewritten
•    If the warranty is not submitted with the watch
•    Battery replacement will be charged even during the warranty period

The watch case, dial, hands, crystal, band or other parts thereof may be replaced with substitutes if the originals are not available.

Warranty on jewelry & bag
(Includes: necklaces, bracelets, sunglasses chains, waist chains, ring and travel case)

This warranty covers breakage caused by a manufacturing defect & breakage deemed abnormal.
Note that replacements will be charged the full price in the following cases, even during the warranty period.

•    Damage caused by misuse or negligence
•    Damage caused by unwarranted repair or modification
•    Damage caused by fire or water, or natural disaster such as an earthquake
•    Cosmetic alterations due to normal wear and aging (minor scratches etc; on the case and/or glass, discoloration of the strap and chipping of the plating)
•    In the event that the retail store and date of purchase are not indicated on the invoice, or if this information has been rewritten

Procedure

To have the replacement covered under this warranty, please contact us by email at [email protected] or use our contact form on the "contact us" page. In the request, you must indicate your name, address, order number and a detailed description of the problem.

Repair

Five Jwlry does not offer warranty repairs. Only a replacement can be offered if the above conditions are met.