Fast Shipping & Easy Returns

Shipping and Returns Policies: Our goal is to get your salon and spa products to your door as quickly as possible.

Shipping times

Order today and be confident that you will receive your order quickly and easily. In general, heavier salon and spa products ship within 3-5 business days and are delivered via freight and curbside. Smaller items that ship non-freight are delivered to your door, like regular Fedex/UPS shipments.

Most packages arrive within a week of shipment. Place your order today and leave the rest to us!

IN ORDER TO REMAIN IN COMPLIANCE WITH PAYPAL AND OTHER CREDIT CARD PORTAL POLICIES: DELIVERY ADDRESS CHANGES ARE NOT PERMITTED ONCE AN ITEM HAS ALREADY SHIPPED. ANY RETURNS THIS MAY CAUSE WILL BE TREATED AS A REGULAR RETURN PER OUR RETURN POLICY. PLEASE READ OUR FULL POLICY BELOW FOR INFORMATION ON QUALIFYING RETURNS.

Where do your items ship from?

Our inventory ships directly from our manufacturers' warehouses. This saves you both time and money, and it is how we are able to offer you the very best prices online! Most of our brands and warehouses are located on the East Coast.

Instant Order Confirmation

As soon as you place your order you will receive an order confirmation.

If you don't receive it, please check your email spam folders. Please note that it is the customer's responsibility to carefully verify that their order confirmation is correct and immediately inform us of any changes required.

You will also receive a tracking number the day your order ships.

Need your order sooner?

The shipping cost for 2nd Day Air is $135 for all non-freight spa and salon products, and $185 for non-freight Overnight Delivery. You can choose either of these shipping options during your checkout. The best way to get your item quickly is to order online today.

Heavy freight items, such as electric lift tables & pedicure spa chairs, can only be shipped truckline/freight and cannot be rushed as they travel by 18-wheeler trucks.

Order today and get your order or chair in a few days!

Lead times

Most custom products (pedicure spa chairs, electric lift tables, etc.) are made to order and take 7-14 business days to build. This includes custom colors and upholstery.

White Glove Delivery

If you require inside delivery, please let us know in the notes section when ordering or email us afterwards for a White Glove Delivery quote.

Flat rate shipping promotion

All residential addresses, restricted, isolated, gated or congested metros, coast-to-coast, large distance deliveries may incur an additional $100-120 fee due to the stricter carrier insurance and carrier transit fees. 

Absolute Satisfaction Return Policy

If you are not completely satisfied with your purchase, our customer service department can arrange a return within 7-30 days, depending on the manufacturer. The item must be in the original packaging and condition and you will be responsible for shipping costs both ways and a restocking fee. The item must be received by us within this timeframe, no exceptions. Custom-made items are FINAL SALE and NON-RETURNABLE. Please note:

• Customized or upgraded order/products are non-refundable.
• Pibbs, Deco Salon, and DIR have a 7 day return policy and will also not accept returns on any heavy, freight items. Minimum of 20% restock fee will be charged, customer is responsible for paying shipping costs both ways.
• Belava: CUSTOM MADE ITEMS are final sale and non returnable
• AGS Beauty has the following return policy: "If you are unsatisfied with AGS Beauty's merchandise we do have a standard 30 days return policy from the date the order was shipped. We do not charge restocking fee on most of our products. The only exception is, due to the nature of the product, all shampoo bowls and shampoo backwash units that have been used will incur a 20% restocking fee.All "Clearance" items are final sale, non-returnable or exchangeable.All custom orders (custom fabric colours, wood colours, special designs, etc.) are non-refundable and we don't accept cancellation once production has started. Any delivery and handling fees are non-refundable as well. "
• Whale Spa: Once your items are delivered, you have 30 days from the delivery date to ship them back to us. Any returned item must be in its original box. You will be responsible for paying for any shipping costs and packaging fee that will be needed. Please note that there will be a 20% restocking fee for all returned items. 

Feel free to reach out to us with any questions and please review our return policy on damaged items below.

Are custom-made items returnable/refundable?

All products that are custom-made, which includes all salon chairs, styling stations, pedicure chairs or items with custom wood finishes, custom widths and options, premium colors, and leather upholstery are not cancelable or refundable as they are made to order.

Once the manufacturer begins building your product, they have invested in the resources required to build it and cannot cancel the order, nor provide a refund if you choose to cancel.

Are credit card or Shoppay installment fees refundable?

No, they are not. If you cancel an order that we have processed and / or shipped, credit card or Shopify Installment processing fees will be deducted from your refund.

• 3.5% for credit or debit cards
• 5.9% for Shopify Installment plans

Your card or Shopify Installment charge us these non-refundable fees, which we simply pass onto you should you decide to cancel an order. 

What if my delivery contains damaged goods or parts?

If your order/box appears to have gotten damaged during shipping, please contact us immediately.

• Make a note of the damage when you sign for the package.
• Take photos of the damaged item and email us at [email protected].
• Report concealed damage within calendar 5 days of receipt of the merchandise.
• Immediately report any shortage of boxes--the number of boxes will be shown on the delivery receipt which you sign.
• Do not discard either the packaging or the item under any circumstance.

Examples of damage to a box are: rips, holes, crush, dings, etc.

We will do our best to expedite a replacement unit/parts to you at no cost. All approved returns need to be issued an RMA number (return authorization number) before being shipped back.

Failure to follow the above procedures or to note damage on the delivery receipt will nullify all shipping insurance and our ability to refund or replace your product. No exceptions. 

I changed my mind, how can I cancel an order?

The fastest and easiest way to cancel an order is to reply to the instant order confirmation you received when you place your order online. Cancellations must be submitted prior to the item shipping, otherwise you will be responsible for all shipping charges and any manufacturer restocking fee.

Please also review exclusions for custom-made orders under "Are custom-made items refundable?"

How can I exchange a product?

If you are not completely satisfied with your purchase, our customer service department can arrange a return authorization within 15 days of the receipt of your merchandise.

• The product must be returned in new condition in the original boxes with all the paperwork for refunds, credit, or exchange.
• Shipping charges are not refundable.
• If you received a free shipping promotion when ordering, the full shipping amount will be deducted when getting a refund or exchange.
• DIR, Pibbs, Deco Salon allow exchanges only within the return periods (see Absolute Satisfaction Return Policy above).

Please email us for more information.

How do I return a product?

If you are not completely satisfied with your purchase, our customer service department can arrange a return authorization within 7-30 days, depending on the manufacturer (please see "Absolute Satisfaction Return Policy" above for manufacturer return deadlines).

• The product must be returned in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange.
• Once a product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways. 
• The actual cost of shipping may differ from quoted promotional pricing.
• If you were awarded a free shipping promotion, the full shipping amount will be deducted when getting a refund or exchange.

Please email us for more information.

Color Disclaimer

All items purchased are represented on our site in as best a color scheme/description as possible, based on information relayed to us by the manufacturer. We go further by often adding photos of the items in real life settings. Colors, however, may vary slightly from what is shown based on the type and age of monitor the items are viewed on, as well as lighting angle. 

The item name and color is no different on our site than on any other site, and you agree to purchase the item based on appearance as shown and described. 

No manufacturer allows returns based on colors; this holds true for any custom built items as well. 

Blanket Policy Disclaimer

For any policy omission or clarification, the individual manufacturer policy will apply without exception. As policies are multi-faceted and constantly evolve, customer (you) and retailer (us) agree to defer to the manufacturer's shipping & returns policy in these instances.

Is there a restocking fee?

Restocking fees vary based on the manufacturer (15-35%). Please reach out to us before placing an order and we will inform you of any restocking fees by manufacturer or brand. 

Please email us at [email protected] for more information or any questions you might have.

Thank you for choosing Scissors & More today!