Thank you so much for your order! We know you are excited to receive the items you have purchased from us. We have a great team in place that is dedicated to getting your order out to you as quickly, safely and efficiently as possible. Please make sure to read our shipping policy carefully and if you have any questions, please contact us here.
Lead Time & Tracking
In stock items typically ship within 1-5 business days. Extended time may be required for orders requiring additional customer information or orders placed during peak promotional times or holidays. Items that are shipped directly from our vendors typically ship in 1-3 weeks. More specific shipping information may be available on individual product pages for certain items. All PRE-ORDER items will ship as soon as available in our warehouse. PRE-ORDER items will be charged at time of check-out.
A shipping confirmation with tracking information will be emailed to you at the time of shipment for all items.
Where We Ship
We currently only ship to the 48 contiguous states. At this time, we do not ship to Alaska or Hawaii. We also do not ship outside of the United States. We hope to add more shipping locations in the future.
PO Boxes & APO Boxes
Many items cannot be delivered to a PO Box or APO Box. Please provide a physical address for the delivery of your order.
Carriers
All packages will be shipped via, USPS, UPS or Fed Ex.
Expedited Shipping
We currently do not offer expedited shipping at this time.
Returned Orders
If an order is returned to us due to insufficient address, mail is unclaimed, addressee is unknown, moved or deceased or refused by the addressee, we will issue a refund only after the package has been returned to us. The refund will be calculated as the Total Cost less the shipping costs, insurance and a 15% restocking fee. If you request to have the item re-shipped to a difference address, you will be responsible for paying the return shipping costs.
Large and/or Heavy Items
Some larger or heavier orders may cost more to ship. When this is the case, additional shipping charges may need to be applied. Our Customer Care Department will contact the customer with these charges prior to shipping.
Lost or Stolen Packages
We regret that we cannot assist with and are not responsible for lost or stolen packages once the carrier deems the package to be delivered. Please be sure to ship your package to a location that is secure and trusted. If you feel your package has been lost or stolen, please file a claim directly with the carrier.
USPS packages are sometimes scanned as "delivered" before they are actually delivered. This isn't uncommon. The USPS website states, "package may show as ‘delivered’ but could take additional 24 hours." You can call your local post office to request the true tracking status. If the package was sent by priority mail, they can check the GPS coordinates of the delivery to verify it was delivered to the correct address. Don't call the USPS hotline as they won't be able to help without a formal trace, which could take weeks. It needs to be your local post office. You can also place a service request by email to your local post office facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.
**Please note that we don't have any further information beyond the tracking status. What you know is what we know. Your local post office is your best source of delivery information.
