A tracking link will be sent on your email id, where you can track the journey of your order after it is shipped.
My order status shows delivered but I have not received it, what do I do? Well, this has never happened to us, but in the rare case it ever happens you can reach out to us at [email protected] or whatsapp/call on 9310689354.
If you need to update your order details, please contact our customer care 9310689354 as soon as possible. We will do our best to accommodate your request before the order is processed.
Sure you can contact our customer care for the same, but your order will be delayed by a few days as a result of this.
Yes we do. Now you can shop your favorite outfits effortlessly from any corner of the world. Please note that shipping charges will apply.
No, we provide free shipping.
Yes we do. Now you can shop your favorite outfits effortlessly from any corner of the world. For more details, you can get in touch with our customer care.
i) We ship in 1-3 days after the order is placed
ii) A tracking id will be sent on your email id, where you can track the journey of your order after it is shipped.
iii) This can be longer if it’s a custom design or size or if you’re located outside of India.
Yes, we’re willing to go an extra mile for you. Please share all details with us and we will give our best to get it done. Although we typically ship within 1-3 days, express shipping charges will apply for more urgent or same-day shipping.
No. But you can place multiple orders for delivery to different locations.
You can ask the delivery partner to hand it over to someone else on your behalf. In case that is not possible, we will re-deliver your order.
We might ship some items separately, but we will be delivering all the items in your order. In the rare case it ever happens you can reach out to us at our customer care number.
Our outfits undergo a 50 point quality check before it is delivered at your doorstep and we aim to deliver premium quality items. In the rare case, it ever happens you can reach out to us at our customer care number.
Yes, you can. But it is valid in the cases of a size and colour only. The request needs to be placed within three days of the date of delivery of the order.
No, our delivery partner will pick it up from your address. However, charges will be applicable.
Certain items/orders may not be eligible for returns, such as orders placed during sale or items marked as non-returnable, orders placed using store credits of previous returns. Additionally, customized outfits are not eligible for returns unless they are defective or damaged upon receipt.
Following are the standard checks-
- All the tags should be in place and the product should be the same as original
- It should not be dirty or have any marks.
- The product should be returned in original packaging.
- Other checks deemed fit by us are also applicable.
- The return request should be placed within 3 days of receiving the order.
You can make a return request within 3 days of receiving the order.
You will receive a message from our courier partner that your order is out for delivery. You can pay them directly via cash or through a payment link sent by our courier partners.
We accept Cash on Delivery, Wallets (UPI, Paytm etc), Cards and IMPS mode of payments.
You can reach out to us at [email protected] or whatsapp/call on 9310689354 with the screenshot or the transaction details of your payment and we will check with our team.
Yes, we make outfits that are custom fit. You can reach out to us at [email protected] or whatsapp/call on 9315335110 to place your orders.
At the time of checkout, you will get an option to put the discount code. Only one discount code can be applied at a time and you cannot overwrite any existing pre-applied offer.
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Once we receive your returned order, it undergoes a quality check. On its approval, you can expect a refund in 5-7 working days
Yes, in 99% of the cases, we do not deduct any logistics charge for the return journey of the parcel. You will receive a full refund for your returned items. However in rare circumstances, certain exceptions may apply, which will be clearly communicated to you during the return process.
No, we do not have any minimum value for COD orders.
Yes, you can place an order over the phone by contacting our customer care team 9310689354. They will assist you in placing your order securely.
You can reach out to us at [email protected] or whatsapp/call on 9310689354 for making a cancellation request.
You can keep a check on the journey status of your order through the tracking link shared by us.
You will receive a WhatsApp message and email confirming that your order has been placed. You will also receive your unique order ID. The tracking ID will be shared after the order is shipped.
We are specially curating the outfit for you, so wait for it to reach you and if you still don’t like it you can return it to us.
This never happens because of our 50 point quality check. But just in case it does, reach us out at our customer care and we’ll take care of it.
We make all our outfits according to your order and custom needs and hence we are never out of stock.
Yes, you can get items added to your existing order. Please contact our customer care team at [email protected] or WhatsApp/call us at 9310689354 for assistance with modifying your order.
We are the first company to build India’s size chart and have provided 100% fit satisfaction to 2000+ clients. 98% of the time, we don’t go wrong with the fitting, but in the rarest of cases you can connect with us via email or whatsapp to get it resolved.
You can refer to our size chart to understand your fit. We also have an option of “Custom Size” where you can get the outfit of your custom fit. You can reach out to our customer care and share your details with us.
Customized orders or Custom-sized outfits are made specifically to your requirements and are not eligible for return or exchange unless there is a manufacturing defect or error on our part. Please review our Returns & Exchanges policy for more details.
