Coppertist.Wu offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

Please note your original shipping fee is not refundable and will be deducted from the refundable amount. In addition, duties and taxes may be incurred. You are responsible for paying these fees and we're unable to waive or refund them, even if the order is returned back to us.

30-DAY RETURN CONDITIONS:

• Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.
• Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
• The products must be returned in new, resellable condition. Products that are altered or damaged(scratches, wreckage etc.) do not qualify and may be discarded.
• We will not take responsibility for loss of or damage to the goods that remain undelivered to our warehouse.
• We only accepts exchanges or resending your package, but refund will be not accepted if your package was lost during shipment.
• Please inform us the tracking number, and please write you Order Number and your Full Name in the returned package.
• Before initiating a return, please contact customer support via E-Mail at [email protected], stating the reason for the return. Refund can only be processed after mutual agreement through negotiation
• Exchange for a different length or item, the amount of the goods will be recalculated.
• All custom items are not subject to returns, due to the fact that each piece is made to order.
• Final Sale items or Gifts are not refundable or exchangeable.
• Shipping paid on Returned Items is non-refundable.
• Each order only allows return once.

Coppertist.Wu will not reimburse or pay for return shipping or re-delivery shipping costs except the following circumstances

• Customer received the wrong item.(customers need to contact us within 30 days of receiving their order, or we will think the customers accept the wrong item and it can not be returned.)
• The item is broken, defective. (For broken or defective items, customers need to contact us within 48 hours of receiving their order.)

365 - DAY WARRANTY CONDITIONS:

• Coppertist.Wu offers 365 day warranty service.
• The used item(excludes custom items / final items) has any problem within 14 days of the delivered date, we offers refund or resends the items, customers pay for resend and return shipping fee. The used custom item has any problem within 14 days of the delivered date, we offers one-time repairment(Warranty is voided on user damage issues i.e: water damage, accidental breakage, etc.), customers pay for resend and return shipping fee.
• The used item has any problem beyond 14 days, we refunds10% - 20% of the jewelry price, or offers the same amount coupon code.

HOW TO RETURN?

Please carefully package the item you are returning in its original packaging. It must be presented in its original packaging and accompanied by the appropriate sales slip, any appraisals. You are responsible for the return shipping label. Once your package is prepared, please contact our customer service to get further details of returning address.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Please allow 2-3 weeks from the return shipped date for us to receive and process. Upon processing your return, we will send a confirmation of your return to the email address associated with your account. Once submitted, refunds will be transferred to your bank account in two to ten business days, which depends on your bank.

If for any reason you are not satisfied with your purchase, simply notify us by e-mail: [email protected].