Q. How can I contact BabyGifts.ie?

A. Postal Address: BabyGifts.ie, Circular Road, Gort, County Galway H91 X4E4, Ireland
Phone: 091 631000
Email: [email protected]

Q. Can gifts be sent directly to the recipient?

A. Yes, the majority of our baby gifts are sent directly to the new baby. There is an option to include a personal message at checkout, which we will include on a coordinating gift card at no extra charge. If you miss it, you can email us after you place your order with your message.

Q. Will there be any receipts included?

A. Don't worry, we never include any prices/receipts with our deliveries. Your receipt will be emailed automatically once you have confirmed your purchase.

Q. Do you ship worldwide?

A. Yes, we ship worldwide. Simply choose your destination at the checkout box. Please note that in some countries, gifts are liable to import taxes. Excess weight charges may apply to oversized gifts such as baby gift hampers, rocking horses. We will contact you immediately if an extra charge is necessary for delivery.

Q. How long will it take to receive my order?

Orders placed before 2pm will be dispatched that day and usually delivered within 1-2 working days for deliveries within the island of Ireland. 

Baby gifts ordered after 2pm will be dispatched the following day. 

Baby gifts ordered after 2pm on Friday will be dispatched on Monday. 

Christening candles: Please allow 2-3 working days for dispatching of candles. (if you have an urgent order, ring us or send us an email and we will do our best to accommodate you.

Please refer to our Shipping page for more information on other destinations.

Q.How can I open a corporate account and what are the advantages?

A. We are pleased to be able to offer Corporate Account facilities. Contact us today to set up an instant account.

Benefits of opening a Corporate Account include:

• 30 day payment terms with monthly invoices which can be sent direct to your HR Department.
• Ordering facilities via the web, telephone or email.
• Baby Gifts can be delivered either to hospital or direct to your recipients home.
• We offer next day delivery for orders placed before 2.00pm.

If you need any help or guidance in choosing your baby gift or indeed working to a particular budget, we are only a telephone call or email away.

Telephone : 091 631000 or email [email protected]

Q. How will I know when my order has been shipped?

A. You will receive notification with your tracking code, via email, that your item has shipped. The shipping notification will be sent to the email address you provided to us when ordering.

Q. I made a mistake on the item I ordered. Can I get a replacement?

A. As your order enters our system immediately upon placement of your order, it is extremely important that you review your order for correctness prior to submission. We do understand, however, that mistakes happen! Take special care when reviewing your order; check your spelling, dates and names very carefully. In the event you've made an error and need a replacement, we would be happy to extend a 25% discount if you need to re-order.  In the case of all embroidered gifts, it is not possible to successfully take out stitches by hand without damaging the garment, nor is it possible to rectify engraved gifts. Please don't ask.

Please check personalisation details carefully before ordering!

Q. We made a mistake on an item

A. Of course, if we made the error, we will send a replacement item at no charge to you and credit you for the return postage. In most cases it will be necessary to receive the item with the error back before we can send the replacement item.

Q. What payment methods do you accept?

A. Susan Elizabeth - www.BabyGifts.ie accepts Visa, Visa Debit, MasterCard, Paypal, Apple Pay, Google Pay, Cheques and payment by bank transfer. 

Q. Why can't I add items to the shopping basket?

A. The browser that you are using may not be set up to support Cookies, or you may have Cookies turned off.

Without Cookies enabled, you will not be able to add items to your shopping cart. "Cookies" are small text files that are placed on your computer in order to identify your shopping cart on our Web site. To enable Cookies, try setting your security level to medium.

Q. How can I unsubscribe from your email newsletter?

A. Susan Elizabeth sends out an email newsletter to subscribers who opt-in. If you prefer not to receive these emails - approx 3-4 a year, please email [email protected] with the subject:Unsubscribe in the header.