Return Policy:
Satisfaction on every purchase is very important to us. You can return the item within ten days for a refund minus ten percent restocking fee. All non-defective returns, items must be in re-saleable condition. No exceptions. For all returns, please first contact us by email [email protected] for a RMA number. No return will be processed without a valid RMA number. Please include a copy of your receipt or packing list with your phone number with your returned items. All returns must be sent within 5 days after the RMA number is issued. Shipping and Handling fees are not refundable. Please pack the item in its original box with all the accessories and ship your item prepaid. Note: please insure the item accordingly. In any case, a return authorization number must be obtained before returning any items to us. The return authorization number must be clearly printed immediately beneath the "ship to" address.
See example below:
Ship to: CountyComm, RMA# (Place # Here)
1290 Kifer Road, STE 307
Sunnyvale, CA 94086
CountyComm is not responsible for COD / Duty Fees for incoming packages domestic or abroad.
To prevent fees please don't insure incoming packages for full value.
Refusal of Service:
CountyComm reserves the right to refuse service to anyone, any company or agency.
Warranty On Watches:
Watches are precision timing devices and are covered by a one year warrenty. This warranty does not cover abuse, misuse. Simply put; your watch is not a hammer. If you put your watch into a meat grinder it will not be covered. (These are actual situations). An RMA is required to ship watches back to CountyComm.
Inquiries:
If you have any questions about our terms and policies, contact us:
[email protected] Monday to Thursday, 9:00 to 3:00 pm PST.
