RETURNS
If you are not 100% satisfied with your purchase. If for any reason you are unhappy with your purchase you can return it to us within 180 days of delivery, providing your purchased timepiece is:
- New, unused and re-sellable condition.
- The product label and protective film are still attached to the product.
- In its original packaging supplied with the purchase.
To return an item, please contact our Customer Support Team by [email protected]. One of our Customer Support Team will respond to your request within 1-2 business days with instructions on how to return the watch. We'll send you a return label which must be attached to the package to be returned. If you return goods without a return label, they will not be accepted and disposed of.
Wishdoit does not take responsibility for any items lost during the return shipping and will not bear the cost of return shipment unless you have been sent an incorrect or defective product.
Once we receive your returned order, we will verify the product and packaging as being unworn and undamaged, we will issue you a refund deducting US$12 as restocking fee. Shipping costs of returned items are non-refundable.
If we inspect your returned order and determine that the product or packaging has been damaged, we will contact you to make arrangements to return your order to you at your cost.
HOW TO MAKE A RETURN/EXCHANGE
Please contact our email [email protected] for return/exchange.
Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 10 business days to clear, but may take longer to appear on bank or credit card statements. The refund will be returned to the payment account you used when placing the order. For example, if you use visa to pay, the payment will be returned to your visa card.
WRONG, DAMAGED OR DEFECTIVE
If there is an issue with the product itself due to defects in materials or craftsmanship please contact [email protected] within 3 business days after the products are delivered so we may replace it for you. After this time, scratches, magnetized, damaged parts and missing parts of the products will be regarded as man-made damage.
Items that require repair may take up to four weeks to process, but are usually much quicker.
SALES ITEMS
All sale items on the surplus page are final sale. We will not be accepting returns or exchanges for these items. Surplus products still come with our 5-year manufacturer’s warranty. If you have any questions please reach out to [email protected].
GIFT CARDS
Because gift cards are stored-value products, we do not accept refunds.
If a refund is required for goods purchased with a gift card, the part of the money paid by the gift card will be returned to the gift card balance. Other payments made by non-gift cards will be returned to the original payment card.
