Order Processing Update: Important Changes to Contact Information
We’ve recently updated our order processing system to serve you better. Please ensure you contact the appropriate email based on the date your order was placed. This will help us assist you more efficiently.
- For orders placed on or before August 27, 2024: Please contact [email protected] for assistance.
- For orders placed on or after August 28, 2024: Please contact [email protected] for help.
Important: If you email the wrong address, you may not receive a response. To avoid delays, please double-check that you're using the correct email based on your order date.
Phone support is available between 12 PM to 4 PM, Monday - Friday at 310-698-0332. Please leave a voicemail if we do not pick up.
Response Time: Our average response time is typically a few hours, but it may take up to 24-72 hours. Please allow additional time for inquiries sent on weekends. If you're checking the status of your shipment, we recommend reviewing our frequently asked questions before contacting us.
Order Inquiries: If you have questions about an order, please ensure you have your order number ready and have checked our FAQ page before reaching out. If you don’t have your order number, please provide the name on the order and an item you purchased in your email.
