Cancel/change your order
SWEETCRISPY customers’ orders are sent to our warehouse constantly throughout the day so that we can deliver it to you as soon as possible. Therefore, 24 hours after the order has been placed, as long as the order has been transmitted to the warehouse and workers start to deal with it, it cannot be changed or canceled.
If we are unable to meet your request and you receive the item, we kindly ask that you contact us after receiving the package so that we can process the return and give you a refund.
Return/change the product
Please contact us to get your refund after sending the product back to us. Please note that we do not accept returned products that you send back directly without prior confirmation with us.
We support 60 Days Return/Exchange & Refund after the delivery.
To be eligible for a return, the product must be unused and it should be in the same condition as you received it. It must also be in the original packaging.
As for all returns, products must be displayed in SALABLE condition. And customers need to provide proof of purchase and at least three photos of the product in full packaging (e.g. front, side, inside) for our verification. The specific photos are subject to confirmation by our after-sales service department. (Service Email: [email protected])
Returns/exchanges/refunds not arising from the product itself:
In the case that the buyer needs to return/exchange/refund for personal reasons, the customer is required to pay for the return shipping costs. Specific reasons such as:
*THE PRODUCT DOESN’T FIT THE CUSTOMER’S NEED
*DISLIKE THE COLOR/QUALITY
*CUSTOMERS CHANGE THEIR MIND
*CUSTOMER ORDERED A WRONG ONE
*PRODUCT IS NOT BOUGHT FROM US
*NOT FOR PRODUCT QUALITY REASONS
*ETC.
Refunds
Once we have received and inspected your return, we will notify you and let you know if the return is approved for a refund. If approved, we will automatically refund you to the original payment method within 2 bussiness days. Once the refund has been initiated, you will receive a refund confirmation from us. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
