We work hard to let you know what to expect from your item so you're delighted when you get it. We offer detailed product images and descriptions, as well as the ability to preview most items.
We do not accept order cancellation after the items prepare as all the items are made to order.
Items you receive that are free from defects and made as ordered and as described on our website are not returnable. Of course, if an error is ours, we'll replace the item at no charge to you. **Please Note: In some cases we may request a photo of the item you have received in order to provide the best possible resolution**
If you've made a mistake and need to re-order, we'll be happy to offer you a generous 50% discount to do so. You MUST contact us to arrange for a return or replacement as unauthorized returns will not be accepted.
Shipping charges are non refundable and we do not reimburse return shipping costs. All returns and replacements must be made within 30 days of receipt.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
