Exciting News: We're Moving to a New Warehouse
At Playroom Collective, we're always looking for ways to improve your shopping experience.
To better align with our suppliers (who are mostly based in Europe), all of our shipping will now be handled from the New York tri-state area.
Thanks to your continued support and our recent growth, we're thrilled to announce that we're moving to a larger, more advanced warehouse facility.
What This Means for You
This upgrade will allow us to:
- Increased Inventory: We'll be able to stock more of your favorite items, reducing the likelihood of popular products going out of stock.
- Expanded Product Lines: With more space, we can introduce new and exciting products to our catalog.
- Enhanced Efficiency: Our new facility will streamline our operations, potentially leading to faster processing times in the future.
Important Dates and Information
- Move Dates: Our transition to the new warehouse will take place from August 17 through August 23.
- Order Processing: Orders placed between these dates will experience a delay in processing and shipping and will be fulfilled within 7-10 business days.
- Regular Updates: We'll keep you informed about our progress through email and our social media channels.
Frequently Asked Questions
Will this affect orders I've already placed?
Orders placed before August 17 will be processed and shipped as usual. Only orders placed during the move period will experience delays.
Can I still place orders during the move?
Absolutely! Our website will remain fully operational. Just keep in mind that orders placed during this time will take a bit longer to process.
Will shipping costs change?
No, our shipping costs and policies will remain the same. Please note that our free shipping threshold will increase to $99.
How can I check the status of my order during this time?
You can track your order as usual through our website or the shipping confirmation email. If you have concerns, please don't hesitate to contact us at [email protected].
Will your return policy be affected?
Our return policy remains unchanged. We're committed to your satisfaction before, during, and after our move.
Thank You for Your Patience!
We appreciate your understanding during this transition period. This move is a direct result of your amazing support, and we're excited about the improvements it will bring to your shopping experience.
If you have any questions or concerns not addressed here, please don't hesitate to reach out to our customer service team at [email protected].
Thank you for growing with us. We can't wait to serve you even better from our new facility!
The Playroom Collective Team
