Hello!
Please check out our FAQ below, which covers everything. If you have a question that’s not answered here, feel free to ask.
HAVE A QUESTION ABOUT YOUR ORDER?
We ship packages and return emails Monday to Friday: 9:00 a.m. to 4:30 p.m. (MST). We are closed Saturday and Sundays and all major holidays. If you contact us regarding your order outside of those hours, we'll get back to you as soon as we can the following business day.
Tracking Orders
How can I track my order?
Once your order ships, you’ll receive an email confirmation with tracking to the email provided on the order. If it’s outside of our expected processing window and you still don’t see it, you may need to check your junk mail folder before contacting us. Tracking can also be found in the order information on your account, log in here.
Unfortunately, USPS isn’t required to scan all First-Class and Priority shipments upon arrival at each destination, which means the tracking info can be fairly unreliable. Contacting the carrier directly is often the easiest and quickest way to obtain tracking updates for your package.
Tracking shows as Delivered but haven’t received it?
Sometimes tracking information is updated by carriers prior to delivery, so your package may arrive in the next day or so. Contacting the carrier directly is often the easiest and quickest way to obtain tracking updates for your package. If you’re still waiting for your package, please feel free to contact us and we’ll do our best to help provide an update.
Making Changes
Unfortunately, we are unable to make any changes to orders after they’ve been placed.
I forgot to add a coupon code to my order, can you apply it for me?
Oops! Unfortunately we aren't able to apply coupon codes after an order has been placed. If your coupon code has an expiration date—please contact us. In some cases we are able to extend codes.
Can I change my Shipping Address after my order is placed?
We typically cannot make any changes to orders once they have been placed, if you contact us immediately during business hours (Monday to Friday: 8:30 a.m. to 5:00 p.m. MST) we’ll do our best to help, but sadly, no promises!
Can I change the shipping service I selected after my order is placed?
Unfortunately, we are unable to make any changes to orders after they’ve been placed.
I’d like to add to my existing order, can I do that after it’s been placed?
Sadly, we cannot add or remove items from orders once they’ve been placed. If you have questions about placing an additional order, please contact us.
Cancelling Orders
Unfortunately, we are unable to make any changes to orders after they’ve been placed, even cancelations. If you contact us immediately during business hours (Monday to Friday: 9:00 a.m. to 5:00 p.m. MST) we’ll do our best to help, but sadly, no promises!
Returns
See Return Page for details
Orders Placed as Gifts
My order is being sent as a gift, can you include a gift receipt?
No worries, we never include pricing on any of our pack slips (we’ve got your back!).
WANT TO KNOW MORE ABOUT COUNTER COUTURE?
No problem! Please visit our About Us page.
Where and how are your products manufactured?
Our products are screen printed in our Denver, CO warehouse. Some styles of our mugs are fabricated in China and printed in the USA.
I live in ____. Where can I find your products locally?
Check out our store locator to find the nearest retailer! We recommend calling and asking about what they have in stock if you’re looking for something specific.
Will you draw something special for my uncle's graduation/nephew's bar mitzvah/BFF's divorce party?
Sorry, we're unable to take on custom work.
Can you customize colors or change a word on something for me?
Unfortunately, we're not able to change or customize any of our products. Hopefully you'll still be able to find something you like!
