Returns
No order cancelations, returns OR exchanges. Please review of policy thoroughly.
Our shop does not accept returns or exchanges. Please make sure you order sizes accordingly. Any questions about sizing, please refer to [email protected]
We do not accept order cancellations. Once your order is placed, it is processed and cannot be cancelled. Should you cancel your order, there is no refund due to this policy.
Should an order arrive damaged: please send us a photograph of the packaging and the contents within 3 days of receiving. If the three day window has been reached, we are not responsible. Each order will be addressed individually.
Our policy lasts 3 days of your package arrival date. If 3 days have gone by since this day, unfortunately we can’t offer you a refund or exchange. All exchanges must be approved for prior to returning.
To be eligible for a return, your item must be unused and in the same condition that you received it. Tags in place, no stains or foul odors. It must also be in the original packaging with tags correctly attached. Please recognize that some of our apparel is garment dyed, and variations of color/dye will occur with each batch. This is not considered a defect in our merchandise. Because each batch is hand cut and sewn, tiny threads will occasionally appear loose. This is not defective, they only need to be trimmed. We do our very best to correct these during quality control, however not all are always caught in time. Kindly remove the loose threads with scissors, this will not cause any harm to your apparel.
non-returnable items:
sale items, apparel (tees, pullovers, leggings, socks), bows, earrings
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a store credit will be issued.
If your approved return is received back to us and indeed in good condition where it “should not” have been considered for a return ~ you will be responsible for a 25% restocking fee. Please be very accurate when explaining the reason for a return. Above the 25% restocking fee, your shipping will be NON-REFUNDABLE.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
We are not responsible for lost, damaged or stolen packages. If your package arrives damaged, including the outside packaging, it is not our responsibility. We advise that you contact or file a claim with USPS/UPS. If your items arrive damaged with no obvious packaging issues, please contact us within 2 days of receiving your order. Please note that you will need to provide a photo of the item and the original packaging in order to be considered for a return.
We are not responsible for replacing items.
Shipping
To return your product please email us for the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We highly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LOST PACKAGES
All Clay by Clark LLC & Play by Clark orders are shipped with tracking. Once your item has been processed and shipped, you will receive an email for shipping confirmation. Please continue to track your package to ensure delivery and that you are able to accept the package in person. Clay by Clark LLC is not responsible for packages once they are marked delivered by USPS or UPS.
COUPON CODES:
There are no price adjustments on coupon codes from previous orders. There are no price adjustments from sale items from previous orders. We cannot go back and apply a coupon code to a previous order.
Each product that is handmade and may have small blemishes such as small bubbles or marks from tools, this in no way effects the quality of the product. Also, colors on the website may vary slightly from the product you receive.
If the package is returned to sender, or needs to be re shipped for any reason, the customer is responsible for reshipment fees.
Shipping
Please allow 5-10 business days to ship your order, unless otherwise stated on individual listing. Once an order has shipped, you will receive an email with tracking information. Please remember that some items are handmade and handcrafted.
INTERNATIONAL ORDERS
Please note that international orders (orders outside of the USA) may be subject to additional charges within your customs department. Clay by Clark LLC will NOT charge additional charges, however a full customs declaration will be on the outside of your shipped package.
If the package is returned to sender, or needs to be re shipped for any reason, the customer is responsible for reshipment fees.
Earring Care
Polymer clay earring are very lightweight and durable. They are able to bend slightly but we do not recommend trying to bend the earrings as they are still able to break. Please avoid showering or swimming with your earrings as the clay is not meant to be submerged in water. If cared for properly, polymer clay earrings should last a very long time.
Our earrings are handmade and flaws may be evident and breaks may happen. Please handle all of your earrings with love and care because they can break with unnecessary force and the posts may come off the back when handled roughly.
Cleaning
To clean your earrings, get a cotton ball or q-tip and dip it in rubbing alcohol and lightly rub the area to remove any stains that may have been caused from makeup or facial oil.
