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Gift Card Usage Guide - Step-by-Step

Step1:Add to cart

Browse the online store, add the items you're interested in to your shopping cart.

Step 2:Checkout

Proceed to the checkout page by clicking the "Checkout" or "Cart" button.

cart-page-pc

Step 3:Use the discount code and gift card

Enter the gift card code accurately and click the "Apply" button. Note that the discount code should not conflict with the gift card.

PC:

Use the discount code and gift card-pc

Mobile :

 Use the discount code and gift card

Step 4: Complete the Order

Review your order details, then click "Confirm Order" or "Proceed to Payment" to finalize your order and submit the payment.

We offer PayPal as a payment option. If you don't have a PayPal account, you can still Pay with credit/debit card via PayPal.

Pay with credit/debit card via PayPal

Step 5: Check the Gift Card balance

After completing the payment, you will receive an order confirmation email containing your order details and a confirmation number. You can check your gift card balance in the email.

 

FAQ

  1. Q: Can the gift card be exchanged for cash?
    A: No, it cannot. This card cannot be exchanged for cash, check or credit. Since the gift card is an digital card and not a physical product, it is non-refundable and non-redeemable for cash. If you have any special circumstances, please reach out to our exceptional customer service team for assistance.

  2. Q: What is the validity period of the gift card?
    A: Most of our gift cards have an unlimited validity period. However, some gift cards received through promotions may have an expiration date, usually within one month. Please pay attention to the specific expiration date when you receive the gift card.

  3. Q:Can I transfer or give away the gift card?
    A: Certainly! Gift cards are non-personalized prepaid cards, and once the balance is used up, they cannot be recharged.

  4. Q:What should I do if I lose the gift card number?
    A:Our gift cards are digital, and upon purchasing or winning a gift card through a promotion, you will receive an email with the gift card number. If you accidentally delete the email and forget the card number, don't worry. Contact us anytime, and we will assist you promptly.

 

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