SHIPPING POLICY
Thank you for shopping at Mila & Co. Brand Ltd., this shipping policy applies to all products offered and published by Mila & Co. Brand Ltd. on the website:
(Hereinafter referred to as “Mila & Co.”).
Mila & Co. is committed to deliver the product in perfect condition at the address indicated by the customer in the checkout page. In order to optimize delivery, we thank the customer for indicating an address in which the order can be delivered within normal business hours.
1. Mila & Co. SHIPPING
- Mila & Co. delivers to the United States and Canada.
Mila & Co. orders are shipped and delivered on business days (Monday - Friday - 8 AM - 5 PM). For security reasons, Mila & Co. will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
2. SHIPPING COSTS
- Mila & Co. offers free shipping on orders over $120.
For orders under $120 the following shipping rates will apply:
- United States: $7
- Canada: $10
Mila & Co. may on occasion and as a result of special offers, promotions and special days, offer free shipping on some or all products. Free shipping will be applied to the order at checkout.
3. ORDER PROCESSING TIMES
- 1 - 3 business days.
Order processing will take place Monday through Friday from 8:00 AM to 5.00 PM (Orders are not processed on weekends and major holidays). Please keep in mind that may be extended during holidays, launches, restocks, limited edition releases and promotions.
Note: Order processing times and shipping times are different.
4. SHIPPING TIMES
- United States: 1 - 8 business days
- Canada: 1 - 10 business days
Shipping times shown in this policy and on the website are approximate and may depend on the place of delivery of the order.
5. ORDER TRACKING
Once the order has been shipped, you will receive an email including the tracking number of your order. The tracking number will be delivered to the buyer within 3 to 5 business days from the time of purchase. Be sure to track your order using the tracking number we provide. We are not responsible for lost or stolen packages. If your package has been lost or stolen, please contact the respective shipping company according to the tracking number provided or contact us at [email protected] for further assistance and information.
6. DELAYS
Mila & Co. is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Furthermore, Mila & Co. is not responsible for delays related to the courier service itself. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays or holidays.
7. UNDELIVERED PACKAGES
If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned and extra charges may apply for shipping costs.
8. WRONG DELIVERY ADDRESS
Mila & Co. will not be responsible or reimburse for lost or undelivered packages due to incorrect, inaccurate or outdated delivery addresses.
It is the buyer's responsibility to ensure that the delivery address they provide during the checkout process is current, correct and accurate. Before completing the checkout process, please ensure that you provide a correct, current and accurate delivery address.
If your order is not delivered due to incorrect, inaccurate or outdated delivery addresses and the order is returned to our premises, we reserve the right to charge you for additional delivery charges or to terminate this contract and issue a refund with the discounted value of the delivery.
9. SECURE DELIVERY ADDRESS
Mila & Co. recommends customers provide a secure delivery address, for example your home or place of employment. Mila & Co. is not responsible for packages lost or stolen due to unsafe delivery addresses.
10. SHIPPING COMPLETED
Each delivery is considered to have been made from the moment Mila & Co. makes the product available to the buyer, which is made possible by the control system used by the courier company when the status of the order changes to “completed” or “delivered".
RETURN POLICY
This return policy applies to all products purchased through:
(Hereinafter referred to as “Mila & Co.”).
Our return policy forms part of, and should be read in conjunction with, our terms and conditions, our privacy policy and our shipping policy. We reserve the right to change this return policy at any time.
Returns are only made once the product has arrived at its destination and has been received by the purchaser, no returns are made on products that are in transit for delivery or have not yet been delivered.
By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our refund policy does not affect your statutory rights.
1. RETURNS AND REFUNDS
Customer satisfaction with our products is important to us, which is why we do returns and refunds, if the customer is not satisfied with our products. Purchases made on our website can be returned for a refund within 14 days from the date of delivery. If 14 days have passed since delivery of the product, we are unable to offer a refund.
Important: The following products are non-returnable:
- Products on sale and purchased with promotional codes or based on a promotion or contest are non-refundable.
- Socks are non-refundable for hygiene reasons.
2. CONDITIONS OF RETURN
- Full name of the person who placed the order.
- Items must be in its initial state (unmarked, unaltered and undamaged).
- All returns must be accompanied by your invoice as proof of purchase.
- Any items you have accepted and then returned are your responsibility until they reach our warehouse. Therefore, please ensure that you send the item back to us using a delivery service that will insure the value of the goods. Please package the product securely.
- Return and handling charges are non-refundable.
- Mila & Co. reserves the right to refuse any returns that do not comply with our return policy. Returns that do not comply with our return policy may be sent back to the customer at their own cost.
Important: To request a return please email us your return request via [email protected] and you will receive instructions on how to return the product.
Please note that if you request a return, you will be responsible for paying your own shipping costs to return your item and the cost of shipping the new product. If you request a refund, shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
3. DEFECTIVE OR DAMAGED PRODUCTS
We do our best to avoid any damage or defect in your products, however, if upon receiving the product, it is defective, damaged or is the wrong product and you need to exchange the product for another product of the same reference or need a refund, please contact us at [email protected]. Only in these cases we will assume the shipping cost.
The request must contain the following
- Full name of the person who placed the order.
- Order number.
- Proof of damage or defect of the product (photo or video).
4. PROCESSING YOUR REFUND
Once your return has been received and accepted, please allow 2 to 5 business days for your return to be processed. If your return does not meet the conditions set out in this policy, the package will be returned to the buyer and the shipping costs will be borne by the buyer. If your return has been accepted, you will receive a refund or, in the case of requesting an exchange for a new product, the new product will be sent to your delivery address. If a refund is requested, it will be made via the original method of payment and will be issued within 5 working days of your return being accepted.
Important: If the buyer requests the return and refund of the product without any reason, the buyer must pay the return shipping cost of the product and the original shipping cost will be deducted from the refund.
If the product is damaged, defective or is the wrong product, the shipping costs of returning the product and sending a new product to the buyer will be borne by Mila & Co. If the buyer requests a refund, he will receive a full refund including shipping costs.
5. CONTACT US
If you have questions about this return policy, please contact us through our contact page or via the contact information below:
Mila & Co.
