FAQ

Q: Where are you based?

A: We are located in Sydney, NSW.

Q: Do you have a retail store?

A: Unfortunately, we no longer have a store. Although you can purchase items from our online store and select pick-up at the checkout.

Q: Do you offer pick up?

A: Yes, pick up is available, however it must be arranged. Select pick up as the postage option at checkout and then contact us to arrange an appointment time. If you would like to pick up but forget to select it at pick up don't worry. You can email or live chat with us and we will arrange pick up for you. Click here to read more about pick up.

Q: Can I pick up my order today?

A: Contact us via email or live chat. We can verify if we are able to organise pick up for the same day and let you know.

Q: Why are your prices different from your eBay store?

A: Our website and eBay operate separately, however we can always price match our eBay store 'af2018' for you.

Q: How do I track my items?

All our orders have free untracked shipping. Although if your purchase comes with complementary or paid tracked shipping, you can track you items via Australia Post here. You can also use the link provided with the shipping notification (where applicable).

Q: Why didn't I receive a tracking number with my order?

All items come with free regular shipping, which has no tracking number. If your purchase has tracked or express postage there will be a tracking number.

Q: Can returns only be made online?

A: Yes, all returns, regardless if they were picked up or delivered via postage, must be made via parcel post. Please refer to our Return and Exchange Policy for further information. Contact if you are still unsure.

Q: Do you ship outside of Australia?

A: Sorry, we currently only ship within Australia

Q: My parcel is taking longer than I expected to arrive.

A: Refer to the Shipping Policy for estimated delivery times. If your order does not arrived within 14 days (excluding public holidays), there is a chance it may be lost or delayed in transit. The parcel will be sent to the provided delivery address, so please first check it the correct mailing address has been provided. Otherwise, if you have concerns or enquires please contact us ASAP so we can resolve the issue.

Q: I have sent in an email, but you haven't replied within 24hrs as you have stated.

A: We'll usually reply to all emails within 24 hours excluding weekend & public holidays. Please note, however, that Mondays & post public holidays have a are a higher volume of emails. This may lead to a slight delay in answering your questions. We always promise to get back to you as soon as possible, we appreciate your patience.

Q: Do you offer wholesale?

A: Sorry, we don't do wholesale.

Q: How can I be sure that a product is compatible with my device?

A: Generally most products include a selection of compatible models. We encourage customers to read the information provided in the item description, check their model and do their research to help ensure they select the correct item at purchase. However, if you are unsure our friendly emailing team are always happy to help you confirm.

Q: I received the wrong item.

A: If you believe you have received the incorrect item, please take a moment to read the item description, we often put in notes to explain frequent confusions. If you have any questions, please contact us as soon as possible so we will confirm for you. We will resend the correct item to you free of charge.

Q: I got sent the wrong colour item.

A: If we have sent you the wrong colour, contact us and we will happily arrange a replacement for you.

Q: The item I received is faulty.

A: We apologise for this happening. If you have received a faulty item contact us ASAP so that we can resolve this for you. Please provide us with some photos and we will arrange a replacement to be sent to you.