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Additional Info

Frequently Asked Questions

  • Where are you located?
At the moment, we are an online only business and do not have a showroom. We operate our business from Melbourne, Australia. For more information please see our contact us page.
  • What is the return policy?
We have a 14 day money back guarantee return policy, however some items are not eligible depending on supplier requirements. Please check our Returns Policy for further details.
  • What are the shipping options?
Depending on the item you have purchased, your location and the location of the item, it may vary. General shipping is 2-10 days, however some shipping is currently delayed due ongoing distribution issues related to COVID-19. Express shipping is available for certain products upon request. For more information we recommend emailing our team at [email protected]
  • What do I do if I never received my order?
Although shipping is out of our control once the item has been dispatched, we will do everything we can to make sure you get your items. Contact us at [email protected] with your order number and shipping information. We will be in contact with you asap to resolve the issue.
  • What do I do if I received a defective order?
Contact us at immediately [email protected] with your order number and we will be in contact with you asap to resolve the issue.
  • How do I make changes to an order I’ve already placed?
Contact us at [email protected] immediately with a copy of your transaction receipt. We will be in contact with you asap to resolve the issue. We cannot stop an item if it has already been despatched from the warehouse. If the transaction is halted in time we can definitely assist your enquire. If the item has already been despatch then you can return the item, however shipping and restocking fees may apply.
  • How is the product made? Where do the materials come from?
All products are shipped from directly from Australian manufacturers and distributors. The exact origin of each products varies however, we do prefer to source Australian made products where possible. For more information about a particular product please email our team at [email protected]
  • How do I make sure I order the right size?

For hats please see our hat sizing guide. 

For clothing we recommend measuring your largest garments in your wardrobe and compare to the sizing chart available on the product pages

For all other products, please see all relevant dimensions on each product page.

For more information please contact hello@outbackers.com.au

  • How do I contact your company if my question isn’t answered here?
For all enquiries please contact us via email at [email protected] and one of our friendly team will get back to you as soon as possible.

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