All purchases of Products (digital sewing patterns) are final. We do not accept returns unless indicated otherwise on the Product’s page. Once you purchase a Product and we make it available to you, you are responsible for downloading (if applicable) and confirming your ability to access it, and bear all risk of loss after downloading the product, including any loss due to a computer or hard drive malfunction.
Duplicate purchases
If you accidentally purchased the same pattern twice, please contact us to either replace it with another pattern or to receive a refund for the duplicate pattern. You’ll also need the receipt or proof of purchase. Please use this form to submit your request regarding the duplicate pattern https://sinclairpatterns.com/en-au/pages/contact-us.
If you are unable to complete a download or access a product, please contact Sinclair Patterns for assistance using our contact form or email [email protected].
Usually your purchases are available to you in your Sinclair Patterns account page so you can download it anytime. That is not always the case and we may limit or disable further downloads of your purchased products, so you need to make sure to have your purchased copy of the product downloaded.
