Shipping Made Simple
Fountainful provides free shipping in the Lower 48 U.S. thanks to our partnership with 20+ freight carriers. Alaska, Hawaii, or International Residents: please call or chat with us prior to ordering.
Delivery Methods
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"Standard Shipping" |
Free to our customers. Ships via LTL freight truck with a liftgate. Palletized and delivered curbside. Does not include setup, assembly, or the disposal of packaging. |
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"Standard Parcel" |
Free to our customers. Ships via common carrier (e.g., FedEx, UPS, USPS). |
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Upgrade: "Threshold/Inside Property" |
Available at checkout on certain products for an additional charge. The freight carrier will cross the property line (i.e., the threshold) and lower the pallet at the first dry area (e.g., garage, covered porch). |
Hard-to-Reach Addresses
Most LTL carriers use a standard 28-foot trailer, and it is the driver's discretion if they can safely drive down a particular street. For hard-to-reach addresses (i.e., narrow street access) or unusual driveway configurations, some carriers may charge extra or require the shipment to be "rescued" by a different carrier. If this happens, we'll relay the additional cost for which you are responsible.
Help prevent an unplanned extra cost by using the Order & Delivery Instructions box on your Cart page to tell us about any potential delivery considerations before the order is ready to ship.
Delivery Timeframes: Ready-to-Ship
Items designated as ready-to-ship generally leave the warehouse within 5-7 business days.
Delivery Timeframes: for Made-to-Order
The disclosed timeframes are estimates based on each design studio's extensive track record and typical production capacities.
REMEMBER: casting, curing, and staining decorative concrete is not an exact science. The strict attention to detail is why these products are so well loved! Learn more about concrete production in our FAQs. You'll be notified of unexpected delays (i.e., longer cure time because of humidity). These are beyond Fountainful's control.
| Brand / Design Studio | Timeframe | State of Origin |
| Adagio Water Features | 7-12 business days | Utah |
| Blue Thumb | 7-12 business days | Michigan |
| Fire Pit Art | 10-15 business days | Tennessee |
| Campania International | 10-20 business days | Pennsylvania |
| Giannini Garden Ornaments | November thru March: 4-6 weeks April thru October: 7-10 weeks |
California |
| GIST Concrete Products | 6-9 weeks | Arizona |
| Massarelli's | 3-6 weeks | New Jersey |
| Phoenix Design Cast |
November thru March: 4-6 weeks April thru October: 6-9 weeks |
Arizona |
| The Outdoor Plus | 3-6 weeks | California |
| Travertine & More | 7-14 business days | Georgia |
| Winter Woodworks | 7-12 business days | Wisconsin |
Misc. Delivery Terms
| Special Instructions | If there are special delivery instructions for the freight carrier, please let us know at the time of order so accommodations may be made. There may be additional charges for special requests. |
| Delivery Appt. & Holds/Storage | Similar to furniture deliveries, the carrier may call you before delivery to schedule drop off. If you commit to an appointment and are not present to accept delivery, or if you confirm a delivery date and subsequently reschedule, a re-delivery fee may be charged for which you are responsible. If the carrier must hold your pallet beyond their standard courtesy period, you are responsible for any storage fees. If a shipment is at risk of being returned to the design studio because you cannot be reached, Fountainful may update the service level to No Signature Required to spare you from shipping costs should a pallet be returned. |
| Change of Address | Any fee charged by the carrier for a change/re-consign of the original delivery address is your responsibility. |
| Forklift | Only a few items require a forklift and they're designated as such on the product page. If ordering a "forklift required" product, plan ahead by contacting a local contractor or small equipment rental outfit (e.g., Home Depot, Lowes). |
