Terms of Service
CUSTOMER SERVICE
Phone: 516-877-8066 (10am to 6pm EST)
Email : [email protected] (we will respond within 24 hours)
OUR POLICIES
Shipping & Delivery
Typically all order are processed within 48 - 72 hours of placement. Many of our items ship in 3 to 5 business days after processing. Delivery times range from 2 to 7 Business Days for ground service. Please note : Custom items and braided items may take several weeks before shipping out. Please look for the custom item message on the products.
Viewing Orders
We update our customers via email at every step of the order process. You may view your current order status by logging into your account.
Need to Return?
All of our item are backed by a 30-day return policy. We try to depict our products in the best way possible. We understand that at times colors can vary from monitor to monitor. For this reason we offer a full 30 day return policy on all of our items. Do not like the item you received? Follow these 3 simple steps to return it and get your money back.
1. Email us at [email protected] with your order number to request an return authorization number and shipping address for return.
2. Send item back to us with the issued RA number written on the outside of package.
3. Get refunded
Low Price Promise
We offer the lowest prices for major brand names on the web. If you find the same rug anywhere else for less, submit us a price-match and we will give you 10% off the difference in price.
Example: If you find a price of $300 from a competitor for an item we sell for $400, we will match the $300 price PLUS take off an additional $10 (10% of the difference in prices) for a final price to you of $290.
You must request the price match prior to placing your order. We will not honor a price match after your order has been processed.
Are there other price match restrictions?
We do not honor:
- Prices that require a separate or additional purchase
- Buy-one-get-one (BOGO) or free-with-purchase prices
- Prices based upon membership in a preferred pricing or discount program
- Prices reduced through a rebate or gift card promotion
- Items advertised with a percentage discount instead of an actual price
- Going out of business or closeout prices
- Misprinted or typographic errors in the ads of other retailers
- Prices change on every website from day to day. We will honor a lower price on our website within 2 weeks of your purchase if an item is further reduced.
