Returns

FREE INSTORE EXCHANGES AND REFUNDS

For your convenience, item(s) purchased online may be exchanged or refunded at any LaMara Paris store within South Africa, provided all online return policy conditions are met.

A refund will be provided to you by crediting your original method of payment. Please note that cash refunds will not be provided under any circumstances and courier charges cannot be refunded.

Item(s) purchased at any LaMara Paris store within South Africa can only be returned at a LaMara Paris store within South Africa.

LAMARA PARIS ONLINE RETURNS POLICY

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. If you wish to return any item(s) you have purchased, you can either return the item(s) via courier to our online store or in person to a LaMara Paris store within South Africa (only) within 10 days from the date of purchase. 

Whether you choose to return via courier or in-store, you must log a return online first. You will have then have an option to select the return/method.

In store purchases cannot be returned or refunded online.

Mobicred purchases can only be returned through LaMara Paris online and not in stores.

We do not cover the cost of courier for returns and exchnages, this is a direct fee which we do not benefit from.

For an exchange, the fee must be paid for before we can release the exchange, for a refund we will deduct from the shoe price. 

RETURN POLICY CONDITIONS

At LaMara Paris we want to ensure you love the items you purchase. If you have changed your mind on a purchase we will exchange your item or refund your original method of payment provided that:

• You return the item within 10 days (inclusive) from the date of purchase.
• You produce your original LaMara Paris invoice (receipt) when you return the item
• The item is in original saleable condition
• With all original tags and any sewn labels still attached
• In an unworn, unopened and unused state
• A return form is completed and accompanies your item(s) being returned
• In original packaging

If you are not able to comply with these requirements, LaMara Paris reserves the right to refuse an exchange or refund on change of mind items. LaMara Paris will not accept a bank statement as proof of purchase.

ONLINE EXCHANGES AND REFUNDS

To request an online exchange or return, please click on the button below to enter our return center. 

REQUEST ONLINE RETURN/EXCHANAGE 

1. Enter your email address
2. Enter your order number and select Start
3. Select the product(s) you would like to return.
4. Click the return or exchange button.
5. Select the reason for your return/exchange from the drop down menu provided
6. Click Next Step
7. A confirmation email will be sent the email address on your order confirming that your return request has been logged. 
8. If your return request is approved, our customer service team will be in contact to arrange for a collection.
9. If your return is not approved, our customer service team will be in contact and provide more information.

Please note: a refund will be provided to you crediting your original method of payment, providing all the Returns Policy Conditions are met and our warehouse has received the original item that is being returned and that the item is in good, saleable condition. Cash refunds will not be provided under any circumstances.