All items are returnable, exchangeable & refundable depending on the circumstances.
Unfortunately we are unable to offer refunds for “change of mind” purchases or unwanted gifts. We also do not refund for goods which have been delayed in transit by the carrier.
Changing Sizes
In this instance, if you are able to cover the cost of sending the product back to us, we'll meet you half way and send you the replacement item free of charge.
In this situation, please return items to:
DaFin Australia
29 Meagher St
Chippendale, 2008 NSW
Australia
Please enclose a note (or email) what size you'd like to exchange for,
Hot Tip: To save you a couple of bucks, we suggest removing the fins from the box and sending them in an A3 Post Bag. We'll send the new pair box-less
Incorrect Orders
In the instance where DaFin Australia has sent an incorrect Order. Please send us an email at [email protected] and inform us of the error. We'll cover cost of shipping back to us & the return cost back to you.
Damaged in Transit / Faulty
Don't stress - we'll cover this! We will cover shipping both ways an ensure a replacement item is sent ASAP.
Warranty Claims
For warranty Items, please contact DaFin Swimfins first on [email protected]. If the item is deemed to be faulty, we will cover cost of shipping back to us & we'll cover return shipping cost.
In saying all that - we're here to help, and will do the best we can to keep everyone happy. If you have any further questions, queries, comments or complaints please email us at: [email protected]
