Packaging & Handling
Mumma Bear is proud to be doing our bit by being mindful of our planet, our environment & the world that our children will grow up in to make their mark.
All our mailers & tape (yes, even the tape!) used for your orders are fully compostable. They are designed to break down in dirt, within 180 days - breaking down into non-toxic elements (like soil) that are nutrient rich and safe for plants & the creatures that live in the earth.
In some cases we will add a layer of packaging to protect your items - these will be in a thick frosted ziplock bag that can be recycled or reused (we encourage you to reuse!). These are especially needed for items like our breast pads as it's important to keep them together, protect them from the throes of being transported & keeping them as dry as possible.
Shipping Costs
Standard shipping from our Sydney warehouse has a flat fee of $9.95 for orders under $125.
All orders $125 and over qualify for free standard shipping.
Express Post from our Sydney warehouse is available for a flat fee of $15.95.
AusPost prioritises Express Post, however at this time, they can not guarantee next day delivery due to potential delays.
For larger orders, your order may arrive in multiple packages but will be shipped at the same time.
New Zealand Orders have a flat fee of $19.99 for standard parcel post
Processing time & Shipping time
The time frame for order delivery is divided into two parts:- Processing time from our Sydney warehouse: Order verification, quality check and packaging. We aim to dispatch orders the same day if the order has been placed by 10am or next day if the order has been placed after 10am (AEST).
- Shipping time from our Sydney warehouse: We will send via Australia Post, Startrack or our selected courier partners, depending on the order size. Standard post orders are usually received between 2-7 business days and express post orders can be expected to be received between 1-4 business days (depending on metro, regional or rural location).
- Orders to New Zealand: are usually received between 6-14 business days.
Tracking
Tracking is provided for all orders and will be sent to your email address where you can also opt in to get tracking via SMS.
** PLEASE NOTE - unsuccessful deliveries:
Should your parcel be delivered to your local post office due to unsuccessful delivery - The post office will hold your parcel for 14 days. After this it will be returned back to us.
Should you request that we resend back to you, this will be at your cost.
We recommend you keep track of your parcel through the tracking link provided upon fulfilment.
