- What does delivery cost?
- Umbrellaworld offers free standard delivery on most items ( excluding custom bespoke/printed ) to mainland UK destinations. Please note that we do not offer free returns (unless the item is faulty within 30 days of purchase) and items that are exchanged will be charged a P&P fee of around £3-4 depending on the item and location. Please see the details for P&P regarding unwanted / faulty goods below and be aware of the return delivery costs involved prior to making your purchase. If you have any questions please do contact [email protected]
- I've ordered a click & collect, what next?
- Click & Collection Address - we have 2 options - Warehouse or Office
- If you have selected a click & collect delivery option then please contact us to arrange a convenient time & location with the office. Please note collection hours are ordinarily 10am till 5pm Monday to Friday. Outside of these hours, There is an answer phone service if you need to leave a message on 01204 238 300. Alternatively email us on [email protected]
- Warehouse Address
- N/2/6 Nortex Business Centre, 105 Chorley Old Road, Bolton, BL1 3AS
- Office Address
- 34 All Saints St, Bolton, BL1 2ER
- What are your Shipping & Delivery Options?
- We offer free standard delivery on all items delivered to Mainland UK. These deliveries are mainly carried out via Evri and are on a 2 - 5 working day service. Please note these times are approximate and we do not offer a timed delivery service.
- If you need the item quicker we can offer two fast tracked services;
- Next Day .
- Expedited 2 working days via EVRI
- For overseas deliveries we use Royal Mail Small Parcel International Signed For or Evri. Prices are location dependent and a quote can be seen by adding the item to your cart and selecting your destination. Please note there are delays beyond our control during the pandemic and therefore overseas deliveries cannot be guaranteed. Please allow extra time for your delivery than usual as many countries are experiencing delays which are beyond our control. Please note we do not accept returns for overseas deliveries.
- Please Note; Next Day Service & Expedited Services, items must be be ordered before 1pm.
- Next Day Service is next WORKING DAY.
- Orders for Next Day placed on a Friday, before 1pm will be delivered on Monday NOT Saturday. Orders placed over a Bank Holiday / Weekend will not be dispatched until the next working day.
- Items ordered after 1 pm will be classed as the following working day delivery. Therefore orders received after 1pm on a Monday will be sent on a Tuesday and received on a Wednesday.
- Next Day to a Business address with be delivered during business hours. Next Day to a Home address can be anytime day or evening.
- Next Day service is not currently guaranteed (due to COVID restrictions) and is only applicable for UK Mainland address, NOT Highlands, Islands and remote areas. If you select Next Day service to these areas it can be minimum 2 to 3 days. The standard service to these areas can take much longer.
- Please Phone for Next Day to Highlands & Islands.
- Other UK services available are Next Day Pre 9, 10.30, Pre 12, Saturday Delivery & Same Day Express International services are available. POA and please note couriers will not currently guarantee any expedited delivery times and are therefore ordered at customers own risk.
- *IMPORTANT NOTICE* Parcel and contents must be checked within 48 hours of receipt and any damages must be reported within this timeframe. Please note that if your parcel is not delivered within the expected time frame then please contact us on 01204 238 300 so that we can track the parcel for you - once 28 days have lapsed from your expected delivery date we are unable to claim for lost items with the courier and as such may not be able to track an undelivered item. This can then affect any claim for a refund or additional items being sent out.
- If you are not home when delivery is attempted then the courier should attempt delivery on 2 more occasions. If the item is still not delivered then it will be returned to us. If you have received a card from the delivery but fail to collect your parcel prior to it being returned to us then please contact the office to discuss our Return to Sender Policy. We would not refund postage charges for items Returned to Sender.
- In the event that there is a delivery issue or if you wish to track your parcel and require a tracking number please call Umbrellaworld on 01204 238 300 and we would be happy to help.
- PLEASE BE SURE TO CHECK THE COVID SAFE DELIVERY METHODS OFFERED VIA THE COURIER FOR YOUR DELIVERY CHOICE. CONTACT FREE DELIVERY IS STANDARD AND PARCELS CAN BE LEFT AT THE DOOR, FOR WHICH EVIDENCE IS USUALLY A PHOTO VIA THE COURIER.
- What is the process for damaged, incorrect or missing items?
- We endeavour to send out every order we receive either same day or within 24 hours of receipt (except Sat, Sun and Bank Holidays) and we pride ourselves on going that extra mile to ensure a fast, efficient service. If your payment has been taken but you have not received your umbrella/s within 48 hours of expected delivery time please get in touch, by email or phone. Usually late items or those that get lost are out of our control; however we will do what we can to get your umbrella ASAP.
- Before you call - we recommend that you check with neighbours first as often items are left with them. If that does not help we recommend you contact your nearest sorting office or courier company with the tracking number. Many items that cannot be delivered are taken back there, sometimes without any communication. If nothing turns up here please give us a call and we will look into this further.
- If the item is classed as Lost In Transit, we can re send an item and follow the lost claim report process. If the original item is then delivered we ask it to be returned to us / rejected at delivery. Again the honesty of our customers is very much appreciated in these circumstances.
- Occasionally items are damaged in transit and are unfortunately out of our control. If on delivery the packaging is damaged in any way please sign for the parcel as damaged and let us know immediately. In this instance we will issue a replacement. If items are not signed for in a damaged state we are unable to make a claim.
- Please check your delivery within 48 hours of receipt so that any issues can be logged with us asap. We do ask that issues with incorrect, missing or delivered damaged items are made aware to us within 48 hours of delivery where possible. Please contact us on 01204 238 300 to let us know if your delivered item is not as expected.
- Returns & Replacements
- Obviously we hope that you love the item you buy from us but we understand that sometimes it just isn’t right, in this case please do give us a call and speak to one of the team on 01204 238 300 or email [email protected]
- 14 Days Cooling off Period
- If the umbrella is unused and not faulty & you would like a refund you have 14 days from receipt of the product to contact us to advise that you are returning the item to us. The item must be returned to us within 14 days of this notice, in an unused, saleable condition with all labels intact. Please also enclose your order details. We will refund the product cost to you but cost of return P&P to us is non refundable. Express or Next Day delivery costs are non- refundable. Refunds will be processed within 14 days of receipt of the item / receipt of proof of return.
- Please note that the item remains your responsibility until it arrives at our premises so we advise a postal receipt is obtained. *NB the cost of delivery back to Umbrellaworld is payable by the customer and is non refundable*
- If the umbrella is unused and not faulty but you prefer to exchange your unused items you are be able to do so. Request for exchanges must be received within 14 days of receipt of goods and item must be returned to us within 14 days of return authorisation in an unused, saleable condition with all labels intact. Please enclose details of your order and note the product that you wish to receive in it's place. Please note that any exchanges will be shipped to the address details on the original order, if these have changed you must make us aware.
- Any price difference will of course be refunded or charged additional by way of your original payment method. Please note carriage costs for the return of goods and cost for the new item to be shipped are payable by the customer.
- Beyond the Cooling Off Period
- After 14 days and within 30 days of receipt of the item we are happy to offer an exchange for unwanted goods. These are subject to the above conditions and P&P of the new item is payable by the customer.
- Return of unsuitable items after 30 days are discretionary and if eligible would be subject to exchange only. All P&P costs to be paid by by the customer.
- Returning a Faulty Item
- Please check your delivery within 48 hours of receipt. If an item is faulty on delivery or develops a fault within 30 days of receipt please notify us immediately. We will arrange to have the item returned to us at our cost. Items must be returned within 14 days of notification of return and either a full refund or replacement will be issued on receipt of the faulty goods.
- If your item develops a fault outside the 30 day period but within 6 months of receipt please contact the office to discuss the available options. Usually within this time frame if the fault can be confirmed as a manufacturer issue then we are happy to repair or replace the item. The cost of returning the faulty item to Umbrellaworld is not covered by us and the cost of re sending the repaired or replacement item will require P&P by the customer. The cost for this is approx. £3 depending on the item.
- After 6 months have passed we can deal with each issue on a case by case basis so please do contact the office on 01204 238 300 or email [email protected]. Unless the item as an fulfilled extended warranty at purchase it is unlikely that faults after this time will be dealt with by Umbrellaworld and they will be classed as general wear and tear.
- Any items with extended warranty that develop a fault outside the 6 month period will need to contact the manufacturer directly. Please be aware that in these instances proof of purchase may be required to validate the warranty with the manufacturer.
- Process for Faulty Umbrella Returns
- Please take photos of the damaged area /s to show in as much detail as possible what has occurred. Send these images on email to [email protected] along with a description of the fault and how it occurred. These images are often then sent to manufacturers Head Office so that any faults can be monitored. They can also be used to establish if the fault is indeed due to a manufacturing issue or if the incident has occurred through general wear and tear / misuse or due to wind damage.
- Please note - Manufacturer Faults are covered under the terms and conditions of the warranty. In cases of accidental damage, misuse or general wear and tear the item will be neither refunded or replaced. Please also note that wind damage does not constitute a faulty frame and hence damage due to wind will not be refunded as faulty.
- Please ensure you use caution when using your umbrella in the wind. Unless stated that an umbrella has been specifically manufactured and tested it is generally advised not to use your umbrella in windy conditions.
- As stated within Consumer Law products must be fit for purpose of use, it is therefore advised that umbrellas be fit for use and provide protection from rain but not wind. If you are in doubt as to the suitability of your chosen umbrella for the conditions in which you may choose to use it please do seek advise first - we are happy to help highlight a number of products that have been tested for wind durability as well as rain protection.
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*IMPORTANT NOTICE* Parcel and contents must be checked for damage at point of delivery. If the box is visibly damaged on delivery then please ensure you sign for as damaged and notify us immediately.
- Payment, Pricing & Promotions
- We reserve the right to amend and update the pricing of any items on our website at any time. Changes will not affect any orders already confirmed for despatch. We may from time to time run promotions or offer promotional codes or sale items. If there is an instance of obvious incorrect pricing (where the correct price for a product is higher than the price stated on our site) we may contact you to discuss this and could reject the order and notify you of this. Rejections will be decided at our discretion, please note we are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an error.
- Placing Orders
- We sell our products through a variety of mediums – the website, Amazon and eBay – all lead back to the same excellent service. Once you have selected your preferred items we have a variety of payment options to choose from – again all with the same service. However if you don’t find what you are looking for or are having trouble ordering online – please just give us a call and we can take your order over the phone.
- If we are not available to help for some reason, please do leave a message and we will get back to you. Call on 01204 238 300 or if you prefer, email [email protected]
- Windproof or Wind Resistant?
- Unfortunately we cannot control the weather! So we and the manufacturers of umbrellas advise that you use caution opening an umbrella in windy conditions and to avoid use in strong winds and gales. Due to this we cannot refund umbrellas broken by misuse in the wind, as faulty.
- We are happy to refund genuine faults that do not stand up to everyday conditions. Windproof and wind resistant frame does not mean it will not blow inside out, it refers to the frame used which means in the event that the wind blows the umbrella inside out, it can be reshaped and used in the same condition as previously. This type of frame is used to help prevent the ribs of an umbrella from breaking and hence allow the umbrella to be turned back and used without fault.
- Each individual umbrella manufacturer offers a different guarantee and for this to be validated may require registration, please check the label when you receive your item.
- Please Note that any purchase of goods from the site www.umbrellaworld.co.uk requires the customer to consult and accept the companies full terms and conditions as well as these terms of sale. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature"
