Here at Alexander MFG, we not only protect your firewood, but also your privacy! This Privacy Policy outlines how we collect, use, and safeguard the information you provide when interacting with our website or purchasing our firewood racks. By using our website or providing us with your personal information, you consent to the practices described in this policy. Check out our Privacy Policy below for more details.

1. Information We Collect:

1.1 Personal Information: When you place an order or create an account on our website, we may collect personal information such as your name, email address, shipping address, and phone number. This information is necessary to process your orders, provide customer support, and communicate with you effectively.

1.2 Payment Information: We may collect payment information, such as credit card details or other financial information, to process your transactions securely. Please note that we do not store your complete payment information after the transaction is complete.

1.3 Website Usage Data: We may collect non-personal information, including your IP address, browser type, operating system, and browsing patterns on our website. This data is used to improve our website's functionality, enhance user experience, and analyze trends.

2. Use of Information:

2.1 Order Processing and Customer Support: We use your personal information to process your orders, fulfill your requests, and provide customer support services. This includes verifying your identity, processing payments, and delivering your firewood racks to the specified address.

2.2 Communication: We may use your contact information to communicate with you regarding your orders, shipping updates, warranty information, and customer service inquiries. We may also send you promotional or informational emails related to our products and services. You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in those emails.

2.3 Website Improvement: We analyze website usage data to understand user preferences, optimize our website's performance, and tailor our content to provide a more personalized browsing experience.

3. Information Sharing:

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, or providing customer support. These service providers are contractually obligated to keep your information confidential and are prohibited from using it for any other purpose.

3.2 Legal Compliance: We may disclose your personal information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, property, or the safety of others.

4. Data Security:

We take reasonable measures to protect the security and integrity of your personal information. We use industry-standard security technologies and procedures to prevent unauthorized access, use, or disclosure of your data. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We will securely delete or anonymize your information when it is no longer needed. We do not have access to payment information with orders placed online. The payment processor third party payment provider does. Phone orders are placed directly info the third party payment provider and are not retained by us.

6. Your Rights:

You have the right to access, update, correct, or delete your personal information held by Alexander MFG. If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the information provided below.

7. Changes to this Privacy Policy:

Alexander MFG reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the updated policy will indicate the date of the last revision. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

8. Contact Us:

Call us at 1-888-421-5010 or (620) 421-5010 or email us at [email protected] if you have any questions, comments, or concerns.