Body Armor 4x4 will ship with FedEx, UPS, USPS or LTL service, depending on the size of the product, and is based solely at our discretion. Since FedEx, UPS and our freight carriers DO NOT deliver to P.O. boxes, you will need to provide a physical address to avoid delays or cancellations of your orders. A person 18 years of age or older must be present to accept and sign for any deliveries that are being shipped where a signature is required.
Orders typically ship within 1-2 business days of being placed but may take longer during peak seasons or unless otherwise stated on the product page.
LOST OR DAMAGE SHIPMENTS
In the event your order is received, and damage has occurred, please follow the steps below.
- LTL or Truck Freight Shipments
IMPORTANT: DO NOT SIGN for any parts or accessories that have been damaged by a truck freight or LTL carrier. Please take pictures of the parts or accessories on the shipment and the order should be refused and returned to Body Armor 4x4. Please contact us immediately with images and details regarding the damage of the shipment. You can contact us using the help bubble in the lower right corner of the site or by clicking Contact Us
- Parcel Packages (i.e. FedEx, UPS, USPS)
Packages with visible damage that have been shipped through a parcel carrier such as FedEx, UPS, or USPS, please contact us using the help bubble in the lower right corner of the site or by clicking Contact Us within 48 hours of receiving your order. For a replacement order to be successful, we may request additional information to help isolate the problem.
Please don’t discard the original parts or accessories, including all packaging and packing materials. In some cases, our carriers will ask to inspect the items to facilitate the claims process. A representative of the carrier may contact you to set up a convenient time to inspect and pick up the package for return to Body Armor 4x4. Upon inspection, if they fail to take the packages back with them or do not inspect the packages, please call us and we will send you a FedEx Return Tag so you can return the damaged product.
LOST AND MISSING HARDWARE
Customers have 48 hours to inspect and verify the item(s) are free of defects, and or missing components. Failure to do so within the 48 hour time frame may result in customer having to purchase replacement part or components. If item(s) are damaged or missing hardware please email sales@extrailauto.com with the order number and product part number, along with a description of what is damaged or missing.
HOW TO RETURN
To return an item, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly displayed on the package (Do not write the RA# number on the packaging). Items returned without an RA# cannot be refunded or exchanged. Need to contact us? Just send us an e-mail at [email protected]
Authorized items must be returned with all original packaging, paperwork, and part/s (hardware) in new unused resalable condition. Loose hardware or floating parts are not acceptable. A refund will not be issued if items are not returned in this condition. Open Box refunds will be processed as Store Credit only.
If we sent you a different product from the one you ordered, or a defective item, please contact us using the information above within 30 days from purchase date. We will replace the product and process your return at no charge. If for any other reason you need to return an item, you are responsible for all return shipping charges. Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.
In the case a replacement product needs to be sent to you, we will send you a FedEx/LTL Return tag to return the incorrect/defective product back to us. Otherwise, when shipping an item back to us, we recommend using a shipping method that offers signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages.
Please note that replacement orders will be canceled if there is no movement on the return label within 10 business days of the return label being created.
ExtraliAuto will issue a refund once the item is returned and meets inspection.
RETURN PROCESS
1. Contact a ExtrailAuto Customer Service Representative via email as stated above.
2. Our Customer Service Team will provide you with an RA#, and email you detailed return instructions.
3. Clearly display the RA# on the package and return to the address given in the email. (Do not write the RA# number on the packaging).
4. The customer is responsible for all return shipping costs unless the return is due to manufacturer defect or Body Armor 4X4 error.
5. The original method of payment used to place the order will be credited with the purchase price, minus the ship to and return shipping costs. ExtrailAuto will send a confirmation email once the refund has been issued.
Please allow up to 4-7 business days for your bank to process the credit. We all know they process the credit same day and hold the funds for interest purposes for the next week but what can you do.
Refund Process
For orders shipping to United States returns will only be accepted within 30 days from purchase date, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. Body Armor 4X4 reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered). Refunds will be issued back to the original form of payment. If the original form of payment is no longer valid, the refund will be issued in the form of store credit. Credit is not redeemable for cash.
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.
When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of a Body Armor 4X4 employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
We will not accept a return of an item that is damaged or defective if it has been used/installed. Please inspect all orders as soon as you receive them and contact [email protected] within 48 hours.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense. All packages returned to us for the above reasons can take up to 3 weeks to be processed.
Installation costs will not be covered by Body Armor 4x4 for any returned product. Furthermore, Body Armor 4x4 is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts
Body Armor 4X4 reserves the right to change or amend the return policy and procedures at any time without notification.
*All return products are subject to a 30% restocking fee.
UNDELIVERABLE OR REFUSED SHIPMENTS
Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a FedEx facility, or if the recipient refuses delivery.
*All return products are subject to a 30% restocking fee.
ORDER CHANGES AND CANCELLATIONS
For orders shipping to United States, we strongly suggest you e-mail at [email protected] as soon as possible after placing your order if you need to change or cancel it, as we ship orders out quickly! Please double check that your order details are correct before submitting your order at the “Order Review” step of checkout.
An order that has already shipped cannot be canceled. Please contact us to set up a Return Merchandise Authorization (RMA) once your order has been received.
If you need to change the address on an order that has already been shipped via FedEx, please call us. There will be a fee of $17 per package to reroute the order while in transit. Orders shipped via USPS cannot be changed while in transit.
IF AN ORDER IS CANCELLED AFTER SHIPPING, OR REFUSED, THE CUSTOMER WILL BE RESPONSIBLE FOR THE FOLLOWING:
1. The customer will be responsible for the 30% restocking fee.
2. The customer will be responsible for the cost of return shipping charged by the freight company
3. The customer will be responsible for any repackaging fees where applicable
4. The customer refund will reflect the deduction of the original outbound shipping charges
