Help (FAQs)

How can I place the order?
You can place an order on our website (or) you can call us on 042-3259 6666 to place an order over the phone.

Our working hours are as Below:

Customer Support:
Mon – Fri 10 AM to 10 PM

How long will it take for my order to be delivered?
All our orders placed before 4PM (Monday-Friday) are dispatched within 1 working day., however due to non-availability of stock for some orders it may take up-to 2 - 3 working days for the order to be dispatch.

All orders will be delivered within 3-5 workings days after placing order

How will my parcel be delivered?
The parcel will be delivered by TCS, MnP or Leopards Courier Services. Deliveries are made between 08:00 am and 5 pm.

Can I have my shoes delivered to an address other than my home address?
Yes, you can. Please ensure that you choose the option for a different delivery address while placing the order.

What are the available payment methods?

We can accept payments through the following:
* COD
* Online payment through master or visa card

What if I have missed the delivery attempted by the courier?
The courier will attempt to deliver the parcel. In case of failed deliveries courier will send you a Text Message on the provided contact number.
If the parcel is undelivered, then the parcel will be returned back to us by the courier within 24 hours. Customer can pay a re-delivery charge so please call us 042-3259 6666 for more information to schedule a re-delivery of the parcel.
Please inform us within 1 working day if you have not received your order after 1 working day we will not take responsibility of undelivered orders.

What are the delivery charges?
We are charging PKR 200 on all orders below Rs. 3000

Can I get a Saturday delivery?
Yes we can arrange a Saturday delivery for you.

Can I track my order?
Yes you can. We will send it to your email or please call us on 042-3259 6666 to obtain the Tracking ID of your parcel and you will be able to track your parcel online.

Can I make changes to my order?
You can make any changes to your order before completing the checkout process. However if you have already completed the order then please call us on 042-3259 6666 and we will make the changes for you. Please be informed that we will not be able to make any changes to your order if it has already been dispatched.

Can I cancel my order?
Yes you can cancel your order. Please call us 1PM and we will cancel the order for you. Please be informed that we will not be able to cancel the order if it has already been dispatched.

What are the alternative contact channels for C2C?
You may call us visit our webpage for any query or alternatively send an e-mail to [email protected] and we will try to respond to you in the quickest way possible.

What is your Refund Policy?
For information about the refund policy please visit our return and exchange policy page

Do you Store my payment information?
C2C will NOT store any of your payment information. In an advanced effort to ensure your online safety your payment information is directly processed and never stored.