At Kawaiies.com, your satisfaction is our top priority. If you're not happy with your products, we provide a simple and straightforward 14-day money back guarantee return policy.

To begin a return or to cancel your purchase please contact us: [email protected].

Please read the following guidelines to understand our return process:

1. Eligibility for Returns / Cancellations: 

• Items must be returned within 14 days of arrival.
• Items must be in their original condition, unused, and with all tags and packaging intact.
• For cancellations, please email us within 1 hour of purchase as once your order is processed it cannot be cancelled. We will confirm all cancellations via email.
• Please check all items upon arrival even if the item is a gift. We do not accept any inquiries about damaged items once 14-days have passed from the date of arrival.
  
  

2. Return Process:

• Email our team at [email protected] with your order number, the item(s) you would like to return and your reasoning for returning an item.
• Package the item in its original packaging.
• Send the item back to the address we provide via email.
• Once our team receives your returned parcel we will begin processing a refund or exchange.

3. Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to a mistake on our part, such as incorrect item sent or item arrived defective.
• We recommend using a reliable shipping service with tracking for your return shipment. Kawaiies.com is not responsible for any lost or damaged packages during return transit.

4. Refund Process:

• Once we receive the returned item(s) and verify that they are in original condition, we will process the refund.
• The refund will be issued to the original payment method used during the purchase.
• Returns for refunds are subject to a 10% processing & restocking fee.
• If you choose to exchange the item, you will not be charged any fees.
• Please note that shipping costs, if any, are non-refundable.

5. Order Cancellation:

• We encourage all our customers to be 100% satisfied with the items in their cart before completing any purchases.
• Cancellations are subject to a 5% bank processing & handling fee, which will be deducted from your refund amount.
• You can make changes to an order or cancel an order within 1 hour of placing it.
• Once your order is processed it cannot be cancelled. We will confirm all cancellations via email.
• If you would like to return an item for a refund or exchange you have 14 days to email us upon delivery.

6. Received Wrong Item:

• We sincerely apologise if our team has sent you the wrong item. Please send us an email with your order ID and a photo of the wrong item received.

7. Missed Event Dates:

• We cannot guarantee that your order will arrive in time for any special occasions.
• Please ensure that you place your order well in advance to allow for any unforeseen delays.
• If you would like to return an item please email us within 14 days of the parcel arriving.
• Customers are responsible for the return shipping costs.

8. Missing Parcels:

• If your parcel is marked as delivered to the provided shipping address, with or without a signature, but you haven't received your items, we will do everything we can to resolve the situation.
• To protect Kawaiies from fraud, we will provide a reshipment or another form of compensation once we have completed a full investigation with the logistics team and our customers.
• We do not provide refunds for any lost items by postal services.

9. Customer Support:

• Our friendly customer support team is available to assist you around the clock with any questions or concerns.
• You can reach out to us via email: [email protected].
• Please allow up to 48 hours for a response.