We like to keep things simple.
FREE shipping on all UK orders!
Yep, Free UK Shipping on all our fabulous products. So the price you see is the price you pay!
PRODUCTION
Our products are not mass-produced. To bring our exclusive designs to life, each item is custom-made by our carefully vetted, reliable suppliers and experts both in the UK and globally. We always make sure our manufacturers share the same passion for great design and affordable quality. This means your bespoke product is created on-demand when we receive your order. This ‘made-to-order’ business model allows us to operate in an eco-friendly, ethical manner with minimal environmental impact.
DELIVERY
We start creating as soon as you’ve ordered. Delivery takes on average approximately 7-28 days depending on current workloads. We’ll keep you updated every step of the way - with tracking numbers where applicable - and we’re always available on [email protected]
To ensure speedy delivery, products are sent out as soon as they are processed, and may sometimes arrive in more than one package / split-shipment.
We’re confident you will be thrilled, and great things are worth waiting for! If you want to know more about how delivery times may be impacted, please read our Covid-19 update.
Please note: We ship to the shipping address as given by the customer at point of checkout. Our products are shipped securely via tracked mail services and as such we are not responsible for undelivered packages, inaccurately delivered items or stolen parcels. In the unlikely event this should occur, you will need to make a claim with delivery company.
TAXES
We have partnered with manufacturing talent both here in the UK and worldwide, to bring our amazing designs to life. We endeavour to ship from within the same country or as close as possible to where you live. However, very occasionally goods may get flagged up for import tax when received into your home country. Unfortunately this is completely beyond our control, but should this occur, you will be responsible for any payment required. We wish to make you aware of this small possibility before purchase.
Respectfully, we are not responsible for any parcels returned for unpaid customs or import fees and are not able to issue refunds under these circumstances.
NEED HELP?
Our customer community is very important to us. If you have any queries we will be happy to help. Contact us at [email protected]
