ORDER TRACKING
A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment. To track the order, click here or here and enter your tracking number.
WHAT HAPPENS IF I INPUT THE WRONG SHIPPING ADDRESS?
Please contact us as soon as possible if you input the wrong shipping information. In some cases, we may be able to update the address for you if your order hasn't already been fulfilled by our warehouse.
If your order is undeliverable and gets returned to us due to insufficient or incorrect shipping information, the order may be refunded. However, please note that shipping charges are non-refundable.
If your order is already in transit to the wrong shipping address you input, the best option would be to contact the carrier directly and try to change the address with them. Please note that MySmile® does not hold any responsibility for packages that are delivered to the wrong shipping address.
HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order is processed and ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carrier tracking features to determine when your package has been picked up and is in transit.
Please allow 24-48 hours from the time you place your order for its status to update.
THE TRACKING SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT.
We know how important your order is! MySmile® provides customers with the option to track their packages. If the tracking information states that your items have been delivered but you have yet to receive them, please check around your neighborhood in case another home received them by mistake. Speak with family, roommates, etc. if they receive it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, however, MySmile® does not hold any responsibility for packages that are lost or stolen while in transit. If you are still unable to locate your package, the carrier that delivered the parcel or the local post office is the next best place to contact.
DO YOU SHIP INTERNATIONALLY?
MySmile® currently only provides shipping within the US, if you are outside the US and would like to buy from us, please contact our customer service.
