Exchange & Returns
1.What is your return policy?
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Please refer to our return policy :
2.How do I initiate a return?
-The quickest way to initiate a return/exchange is to please Click on the below link
https://zola.in/apps/return_prime . We’ll take care of the rest!
3.How Can I make an exchange?
-We offer size exchanges only for the same product, style, and colour that you have purchased. In case your required size is not available, please apply for a return will get the needful done and in return Will get the refund initiated for the respective Product.
4.When can I expect my refund?
-For all accepted returns, we will refund the amount within 7–10 working days once product reaches our warehouse.
5.Damages
-Please do not accept a delivery if the packaging is not properly sealed or is damaged.
For order issues such as damaged or defective products, please contact us at [email protected] within 48 hours of receiving the products, along with product images. We’ll get back to you within 24 hours. Please inform our customer care department in the event any articles are delivered without tags .
6.Wrong products
-In case of a wrong product delivered, write to us at [email protected] along with the product images and the order number, and we’ll get back to you within 24 hours.
Any complaint that is reported after 15 days of delivery will not be accepted.
7.Missing Product
-In case of a missing product delivered, write to us at [email protected] along with the product images and the order number, and we’ll get back to you within 24 hours.
Any complaint that is reported after 15 days of delivery will not be accepted.
Product Related
1.I am unable to see the product online
- Oops! there is a high possibility that the product might have been sold out by the time you were exploring. You can click on the ‘Wishlist’ tab to get any future updates on the same.
2.Can you tell me the length of this garment? Suggest what will fit me?
-Every clothing item has a detailed size chart visible on the product page just below the Size option, that should help you with your right size. We would request you to refer that once.
3.Want information on the fabric, material or any specific product details?
- Please refer to the description/specifications details when you select and add a particular product in your cart.
Shipping & Delivery
1.Domestic Delivery - Charges and Timing
- We offer free shipping for all prepaid Buyers on domestic orders above INR 1,500.
- We'll get your order to you as soon as possible! We're taking extra safety precautions with packaging and delivery, but we will still aim to have your order with you within 7-10 business days.
2.How are orders placed on Zola delivered to me?
- All orders placed on Zola are dispatched through our own courier partners including the likes of Delhivery, BlueDart, DHL, etc.
3.How do I track my order?
-The quickest way to track is to please Click https://zola.shiprocket.co
here and enter your order id out there. You will be able to track your order movement.
4.Who will deliver my order?
Within India, we ship through registered courier companies like Delhivery, Bluedart etc. Our delivery partners will attempt to deliver the package to you.
Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package and email us at [email protected]
International Orders
1.International Delivery - Charges and Timing
-International orders are usually delivered within 15-17 business days
-International shipments are not eligible for returns or exchange.
-Shipping charges depends on the weight of the order along with the Country, which is highly variable. However we will always try to get the best deals for our customers.
2.How do I track my order?
-The quickest way to track is to please Click https://zola.shiprocket.co
here and enter your order id out there. You will be able to track your order movement.
3.Who will deliver my order?
-International order, we ship through registered courier companies like FEDX , Aramax
-Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order.
4.Which countries do you deliver to?
-We deliver to more than 15 countries. You can visit our website www.zola.in and change the currency option to USD to shop. Plus, when entering your shipping address at the checkout page, you will be able to select your home country from the drop-down list.
