IZEL Return and exchange policy
IZEL allows returns of defective items procured online provided the items are in original condition i.e., unwashed, new, unworn, unaltered and unstitched with original tags and packaging.
For eligible returns customers should contact our customer service center by emailing at [email protected]. To be able to make a return, customers will need to provide the online order ID and describe the nature of defect within seven (7) days of the delivery date.
The customer must choose a replacement product from the products available at the IZEL E-Store. Depending on the circumstances, the matter will be resolved as swiftly as possible by replacement of the missing/defective items, an exchange or a full refund.
Any mailing/shipping charges associated with the return of a defective item are the sole responsibility of IZEL and will not be borne by the customer.
Customers who wish for an exchange must send the product and the invoice to IZEL Head Office at their own expense. The delivery charges for the exchanged item will be borne by the customer.
Products on sale cannot be exchanged or returned. This policy is applicable to local orders only.
Izel dont provide any exchange or return for PRET (stitched clothing). However, claims can be made if the wrong product or different product is received.
Please note that duty and custom charges are not payable from the brand.
Refund or Exchange
Customers who wish to claim an exchange or refund against their order may visit this Form: RETRUN & ECHANGE FORM
There is no return and exchange for items on sale or if the item is Stitched/Pret
Cancellations
A customer may cancel their order using the order ID and sending an order cancellation request to [email protected]. However, Cancellations is not possible after 24 hours of order placing or once an order has been dispatched.
