Please email our Customer Support team at [email protected] with your order number and updated address as soon as possible, as we can only make changes to orders that have not yet entered the packing process. Please note that changes may be limited during periods of high order volume, such as product launches and promotions.
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Frequently Asked Questions
This is the right place to solve any doubts
How is my order packaged?
What should I do if I don't receive the product or receive the wrong product?
Please contact our Customer Support team at [email protected] with your order number, and we will do our best to help you.
Will all items in my order be delivered at the same time?
We aim to deliver all items in one shipment. However, different shipping options may be used depending on the product, and therefore, some items may be shipped separately. Once an item has been shipped, you will receive a shipment notification email.
Does Syncwire ship to P.O. boxes or APO/FPO addresses?
We do ship to P.O. boxes using postal services only, but please note that any package addressed to a P.O. Box may be delayed, not covered by our Service Guarantee, and may require an address correction charge. We do not ship to Army Post Office (APO) or Fleet Post Office (FPO) addresses at this time.
How can I track my order?
In general, articles are accepted for credit or exchange if returned in saleable condition within your store’s designated timeframe, to the original country of purchase only. If you have any questions regarding returns or exchanges, please contact the store nearest you.
