Customer Service
For the fastest assistance, please e-mail [email protected]
Our customer service hours are Mon-Thurs 9:00 AM - 4:30 PM (PST)
Most of your answers and solutions can be found in the below video links and manuals.
Forums
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Product Manuals (.pdf)
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Top 8 DD-1 Questions & Answers
On this episode of Here in my Lab we discuss the top 8 questions we get about the SMD / D'Amore Engineering DD-1 Distortion Detection tool. Other videos about gain setting listed below
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Product Training Videos
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D'Amore Engineering University
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Track Downloads(.mp3)
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Product Registration
Click here to register your D'Amore Engineering Products
Return Policy
Returns are accepted within 14 days of receipt of product. Product must be returned in NEW condition in the original packaging with all accessories. Customer is responsible for shipping charges and insurance in sending the product to D'Amore Engineering. Shipping damage on returns is not covered under warranty, USE ORIGINAL PACKAGING. There is a 10% restocking fee.
Limited Warranty - 1 years parts & labor
D'Amore Engineering warranties this product to be free of defects in materials and workmanship for a period of ONE YEAR from the date or receipt. This warranty is not transferable and applies only to the original purchaser from an authorized D'Amore Engineering dealer. Should service be necessary under this warranty for any reason due to manufacturing defect or malfunction, D'Amore Engineering will (at its discretion) repair or replace the defective product with new or re-manufactured product at no charge.
Damage caused by the following is not covered under warranty: accident, misuse, abuse, product modification or neglect, unauthorized repair attempts, misrepresentations by the seller. This warranty does not cover incidental or consequential damages. Cosmetic damage due to accident or normal wear and tear is not covered under warranty. Any applicable implied warranties are limited in duration to the period of year year beginning with the date of receipt. No warranties shall apply to this product thereafter.
If you need service on your D'Amore Engineering contact [email protected]. All warranty returns should be sent to D'Amore Engineering in the original packaging (so it doesn't get more damaged on its way to us) accompanied by proof of purchase (a copy of the original sales receipt). Warranty expiration on products returned without proof of purchase will be determined from the manufacturing date code. Non-defective items received will be returned COD. Customer is responsible for shipping charges and insurance in sending the product to D'Amore Engineering. Shipping damage on returns is not covered under warranty, USE ORIGINAL PACKAGING
