Return and Refund Policy
Last updated: January 18, 2023
Thank you for shopping at Resprout.
If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Resprout Company, 44 Sydenham Rd, London SE26 5QX.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
The website refers to Resprout, accessible from resprout.co.uk
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 14 days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
All medical products
Hair loss products
(We offer no refund, due to the nature of the products we sell)
(Once a product is dispactched you cant cancel or return it)
We reserve the right to refuse returns of any merchandise that does meet the above return conditions at our sole discretion.
Contact us before sending anything to us. If we consent to receive something we will give you an address.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund for undelivered goods, you must claim with the delivery company directly. We offer no support or take any responsibility for missing or damaged goods once they have shipped from us.
Gifts
We don't offer any gifting options.
All products purchased from us should be used by the named customer.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
