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FAQs

We currently do not offer a return policy as we are unable to restock returned or opened goods due to sanitary reasons.

We DO NOT offer Refunds 

Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to apply the product correctly.

H.O.C IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN ORDERS.

Any customer error (incorrect address, refused/undeliverable orders, etc...) will be the responsibility of the customer.

Orders are shipped 1-2 days after placing order, please add processing time to choose shipping time.

Changing an Order:
If you would like to change an order that you've just placed, please email us at [email protected] as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be changed.

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