All orders will be shipped via Canada Post if it is available at the time. Products will be sent out within 1-5 business days. Taxes will be charged depending on your province's regulations.
FREE SHIPPING on all orders of $69 or more before tax within Canada
Flat Rate Canada Post Expedited Shipping $12.95 all orders under $69 before tax within Canada
We do not ship internationally.
DISCREET PACKAGING
Naughty North cares about your privacy so we ship everything in plain brown boxes, manila envelopes or bubble mailers with no company branding or logos visible.
MISSING OR LOST PARCELS
Naughty North is not responsible for the reimbursement, replacement, or re-shipment of parcels that are deemed missing or lost. Each parcel receives a tracking number and you can file a claim through Canada Post at THIS LINK.
If you opted for shipping insurance during checkout (using our insurance partner Insurify), please click here to file a claim.
INCORRECT ADDRESSES
Please ensure you have provided us with the correct address. Your address is copied exactly as provided onto your shipping label. Naughty North is not responsible for misdirected packages as a result or incorrect information being input on the order page. We cannot change or update an address once the item is in transit.
If the carrier does not deliver an order and it is returned to us, we will automatically refund the cost of the item minus the shipping costs. You are free to order a new, replacement order at any time.
International orders - Any duties or customs on international orders will be the responsibility of the receiver.
Please be aware of any laws in your area which could affect the timely delivery of your order. We are not responsible for items that the authorities confiscate. We cannot be held accountable for items that are considered illegal in your place of residence.
In the event of a package being returned due to improper address or inability to deliver, there may be an additional charge to have the package re-shipped.
RETURNS
At Naughty North, we want you to experiment and have fun. Part of our mandate is to help you make an informed decision before you buy by providing great product descriptions, measurements and photos. Please read all product descriptions, ingredients lists, and measurements carefully before you buy and feel free to contact us with any product related questions if you are unsure about your selection. We are unable to cancel and refund orders after they have been processed.
Because of the nature of our products, we are unable to accept returns or exchanges on products purchased unless there is a manufacturer defect. As soon as something leaves our warehouse, for health and safety reasons, it is considered used and therefore non-returnable.
We ask you to check all products immediately upon receiving them to ensure that everything is in good working order and that you have received exactly what you ordered. If you find a manufacturer defect in any product we sell, we will replace it with the same item. Just follow the instructions below.
To return a defective item:
Please contact us using this contact form within 15 days after the shipment has been delivered to request a Return Merchandise Authorization number (RMA). A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one.
Once you receive your RMA number, please return the items in their original packaging, within 30 days after the shipment has been delivered, to the address we will provide you. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please contact us.
Please allow up to 3 weeks to receive your replacement.
For defective items outside of the 15 day initial period, we will assist you in contacting the product's manufacturer directly to find a resolution to your problem.
Order Cancellation
Please be advised that once payment has been processed, an order cannot be cancelled.
