UNITED KINGDOM (2-3 business days)
£1.95 per order. We use Royal Mail Tracked 48
EUROPEAN UNION (4-5 business days)
Tracked delivery from £6.50
Jess and Tilly is based in the U.K. If you live in a county where duty is payable on goods purchased from the U.K, then please note this is not included within the cost of the item. You are responsible for the duty and customs that may become payable.
We are not responsible for custom delays.
REST OF THE WORLD (6-10 business days)
Tracked delivery from £7.00
Jess and Tilly is based in the U.K. If you live in a county where duty is payable on goods purchased from the U.K, then please note this is not included within the cost of the item. You are responsible for the duty and customs that may become payable
Charges are calculated at checkout. We send International Tracked via Royal Mail, tracking number provided upon dispatch.
Refunds are accepted within 14 days if the item is unworn, undamaged and returned to us in the condition in which it was received.
We do not offer exchanges, return your item for a refund and then reorder the correct item.
Please Note: Personalised and customised items are non-refundable unless faulty.
Please return your item to:
Jess & Tilly, 21 Wood Close, Wells, Somerset, BA5 2GA, UK.
Postage is not refunded. All items are returned at your own risk so we recommend obtaining proof of posting or using a recorded postal service.
IMPORTANT - Please include the following when returning any item:
Full name, delivery address, order number, email address and reason for return.
