Thanks for shopping at Purple-co.com!
If you are not entirely satisfied with your purchase, we are here to help.
Replacements
We take customer satisfaction very seriously. Please check your Purple-co shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 3 days of receipt by writing to customerservice@purple-co.com. You will need to provide detailed information (including images) for any product damaged during shipping to be eligible for a replacement order. Refunds will not be issued for products that were damaged during shipping.
Returns & Refunds
You may request a refund of the full purchase price of your returned product minus shipping costs. We can only accept returns for products purchased directly from Purple-co.com. Returns and refunds must be requested within 14 days of the product received date. To be eligible for a refund the returned product must be in its original packaging, unused and unopened. The customer is responsible for return shipping. Once we receive your item, we will inspect it and notify you of the status of your refund. If your refund is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit as determined by your financial institution. Funds are usually returned within 5 – 7 business days.
Your return request should be submitted to [email protected].
Please include the following in your return request email:
- Your order number
- The name on the order
- Telephone number
- Email address
- Your return shipping address
- The reason for the return
Exchanges
We do not offer exchanges for any reason so please be sure to review your order details before checking out thoroughly. If you feel that you have received the wrong product, please notify us within 48 hours of receipt at [email protected].
Contact Us
If you have any questions on how to return your item to us, contact us.
