GOLDZENN Lifetime Warranty and Product Guarantee

For Handmade Solid Gold Cuban Links:

The Lifetime Warranty for handmade solid gold Cuban links by GOLDZENN specifically covers defects in craftsmanship and materials under normal wear conditions. It ensures that if any issues arise due to manufacturing flaws, GOLDZENN will repair the piece in accordance with the warranty terms. The warranty does not cover damages caused by accidents, improper care, or normal wear and tear beyond the bounds of typical jewelry usage. 

Coverage:

• Craftsmanship Guarantee: This part of the warranty pertains to issues originating from the jewelry’s creation. It encompasses any malfunctions like clasps that won’t latch, links that come apart without cause, or gem settings that are loose, excluding normal daily usage wear.

• Material Authenticity: Guarantees the gold is as advertised in karat purity, and any gemstones are genuine.

Limitations:

• Normal Wear and Tear: Typical signs of daily wear, like surface scratches or the gradual wear of material, are not included in warranty protections.

• Accidental Damage: Damage from accidents or mishandling, including dents, chips, or breaks due to dropping or hitting.

• Unauthorized Repairs: Any repairs or modifications done by someone other than GOLDZENN voids the warranty.

• Lost or Stolen Items: The warranty does not cover the replacement of lost or stolen items.

Claim Process:

• To make a claim, contact our customer service with proof of purchase, a detailed description of the issue, and photographic evidence of the defect.

• GOLDZENN reserves the right to determine the validity of the warranty claim.

• Upon approval, instructions for shipping the item to GOLDZENN will be provided. The client is responsible for secure shipping both ways.

Warranty Coverage for All GOLDZENN Jewelry:

Each GOLDZENN piece is a testament to our dedication to excellence. From the intricate design of our pendants to the precision of our diamond settings in rings and tennis chains, we assure that every item meets stringent quality criteria. Our warranty guarantees that all materials—be it solid gold, precious gemstones, or custom pieces—are genuine and sourced responsibly.

All pieces are made according to industry-best practices. In the rare event that you discover a defect in material or workmanship, we promise to address it under our warranty terms. This commitment is GOLDZENN's promise of integrity and trust to each of our clients.

Shipping Information for Warranty Service:

When submitting a piece for warranty service, clients are responsible for the safe delivery of the item to GOLDZENN. This includes both the shipment to our facilities and the return back to you. Please use a traceable and insured shipping method to ensure the security of your valuable items. Detailed instructions and recommendations for shipping will be provided upon initiating a warranty claim.

Assessment Process for Warranty Claims:

Upon receiving your warranty claim, our team of expert jewelers will carefully evaluate the item to confirm the nature of the defect. This process typically takes 1 week from the time we receive the piece. We'll keep you informed every step of the way, ensuring transparency and communication.

Review and Repair/Replacement Timeframes:

• Review Process: Each claim is assessed within 7 business days.

• Repair Timeframe: Repairs generally take 1-4 weeks, depending on the complexity of the work required.

Gold Bonded Items Warranty Disclaimer:

Please note that as of April 1, 2024, GOLDZENN will no longer offer a warranty on gold bonded items that are on sale or clearance. This change reflects our shift in focus to providing the highest quality solid gold and gemstone pieces. Gold bonded items purchased before this date will be honored under the previous warranty terms. This warranty page does not apply to gold bonded items, and we will not restock these items in the future.