VANITY WAGON – CANCELLATION & RETURN POLICY

Cancellation before shipment (Only valid on orders’ place & delivery in India):

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on [email protected] or call us on +91 93191 06051 (9am - 6pm, Mon - Fri)

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

Cancellation post shipment (Only valid on orders’ place & delivery in India):

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on [email protected] or call us on +91 93191 06051 (9am - 6pm, Mon - Fri)

• In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order. A return charge of ₹100 will be applicable in such cases.
• Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

Returns, Replacements and Refunds

How do I return an item purchased on Vanity Wagon?

(Please note: We do not guarantee the usage of the product for the purposes you may have purchased it from www.vanitywagon.in. We highly recommend that before using any cosmetic products it is advisable to consult your skin specialist/dermatologist or any competent medical expert about the suitability of the said product on your skin/hair. We do not assume any responsibility about any adverse medical condition if the product is used without verifying with your medical expert. Any claim with regard any reaction or damage due to usage of any product shall be directly made to the respective manufacturing company.

We are not responsible for examining or evaluating, and we do not warranty the offerings of any of these products which are offered for sale on www.vanitywagon.in does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their statements, ingredients, and other conditions of use)

Vanity Wagon offers its customers an ’Easy return policy’, wherein you can raise a return request of a product within 2 Business Days of receiving its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

• Step 1: Contact our Customer Support team via email ([email protected]) or call us on +91 93191 06051 (9am - 6pm, Mon - Fri) within 2 Business Days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return your order. Kindly email an image of the product and the invoice for our reference.
• Step 3: We will schedule a return pick up within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

*     In case the request is for a replacement, the same is subject to the availability of stock. In case a replacement is not available, we will refund the full amount to you.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

• Request is generated after 2 Business Days of receiving the order (Conditions apply)
• Product is damaged due to use by Customer
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• Free product provided by brand
• The product is good to use as per the advice of the manufacturing brand and the product has no issues as such
• The product is wrongly purchased by the customer, in which case the customer needs to check the items prior to receiving the order
• Order placed using Gift Card & EMI payment mode

Categories not eligible for Return:

• Accessories 
• Edible products

*Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner page. For any clarification, please feel free to contact our customer care.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation within 2 Business Days of receiving the package.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/replacement within 5 days of receiving the order:

• Step 1: Contact our Customer Support team via email ([email protected])  or call us on +91 93191 06051 (9am - 6pm, Mon - Fri) within 2 Business Days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
• Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.


Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund (less of return charges) once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we provide the hassle-free option of refund through Vanity Wagon coupons, which can be used during future purchases.This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund (less of return charges) once the products have been received and verified at our warehouse.

• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a refund through Vanity Wagon coupons, which can be used during future purchases. This process will be completed within 24-48 business hours of us receiving the products back. 

What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.