Please Read These Terms And Conditions Carefully Before Using This Site

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.osullivanspharmacy.ie (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

Other Applicable Terms

• These terms of use refer to the following additional terms, which also apply to your use of our site:
• Our Cookie & Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
• If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.

Information About Us

• osullivanspharmacy.ie is a site operated by Ballinlough O’Sullivans Pharmacy Limited ("We"). We are registered in Ireland under company number 373005 and have our registered office at 2 Oakfield Lawn, Ballinlough Road, Cork. Our main trading address is 2 Oakfield Lawn, Ballinlough Road, Cork and our VAT number is 6393005J
• We are regulated by the Pharmaceutical Society of Ireland.

Changes To These Terms

• We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes To Our Site

• We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing Our Site

• Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
• You are responsible for making all arrangements necessary for you to have access to our site.
• You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your Account And Password

• If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
• We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
• If you know or suspect that anyone other than you knows’ your user identification code or password, you must promptly notify us at [email protected]

Intellectual Property Rights

• We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
• You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisations to content posted on our site.
• You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
• Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
• If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No Reliance On Information

• The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Payment types accepted

• Visa
• Mastercard
• American Express
• Debit Cards
• One4All
• Me2You

Sale Of Medicines

• There are strict guidelines in place with regard to internet supply of medicines. When completing a transaction, the purchaser confirms that they are over 18 years of age, that the purchaser is aware that the medicine should be used in accordance with the recommendations for use contained in the product packaging, and that the total quantity of the product to be supplied in the transaction is a quantity that is reasonably required for the purchaser’s own treatment.
• The guidelines require that each transaction is personally reviewed by a pharmacist and they personally supervise and authorise the supply.
• All medicines sales are only final upon review and approval by one of our pharmacists.
• We are unable to supply/ship medicines outside the Republic of Ireland.

Medical Information

• The information provided on this website is for guidance only and should not take the place of a diagnosis by your general practitioner or local pharmacist.
• For all vitamins, supplements and other healthcare supplements sold on osullivanspharmacy.ie it is important that you read the accompanying information and directions before use. If you are in doubt about how to take or use any of our products, please get in contact with us and one of our trained staff will be glad to help.

Record Keeping

• A record of each transaction for non-prescription medicine will be retained for two years from the date of purchase.
• Transaction details include:
  • The date of the transaction,
  • The name and quantity of the product obtained, and
  • The name and address of the person to which the medication was supplied

Price Of Goods

• The retail price of goods stated on our website are online prices and may not necessarily reflect the price of goods in our stores at any one time.
• While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
• If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Discounts & Offer Codes

• Discounts and offers stated on our website, are online offers and may not necessarily reflect offers which are available in our stores.
• All discount and offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms & Conditions. In order for the discount to be applied the offer code must be entered into the coupon code area in the checkout page and applied for the discount to be deducted from the order. Discounts cannot retrospectively be applied to orders once they are placed.
• Discounts cannot be combined and only one discount code per order can be used.
• Items already reduced, that display a reduced price and selected brands* are excluded from discount offers. (*these brands are subject to change at anytime)
• All discount codes and offer codes can be amended or withdrawn at anytime.

Limitation Of Our Liability

• Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Irish law.
• To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
• We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
• If you are a business user, please note that in particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.
• If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
• We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading Content To Our Site

• Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
• You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. [If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty].
• Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us [and other users of the Site] a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in the next paragraph (Rights you licence).
• We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
• We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
• We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
• The views expressed by other users on our site do not represent our views or values.

Viruses

• We do not guarantee that our site will be secure or free from bugs or viruses.
• You are responsible for configuring your information technology, computer programmers and platform in order to access our site. You should use your own virus protection software.
• You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Criminal Damage Act 1991. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking To Our Site

• You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you.
• Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
• The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. If you wish to make any use of content on our site other than that set out above, please contact [email protected].

Third Party Links And Resources In Our Site

• Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

Applicable Law

• These terms of use, its subject matter and its formation, are governed by Irish law. You and we both agree to that the courts of Ireland will have exclusive jurisdiction. [Note assuming Irish customers only; other EU consumers would be entitled to sue in their home countries.]

Complaint, Comment or Compliment

• At O'Sullivans Pharmacy we want to ensure that all of our customers have a fair, consistent and accessible way of making complaints.
• We recognise and value your feedback and believe that this can help us to improve how we deliver our services to you.
• If you have a complaint, comment or compliment please email the details to [email protected] 

Contact Us

• To contact us, please email [email protected]
• Thank you for visiting our site.
• If you are unhappy with the products or services you have received from us please email us at [email protected] You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link.

In-Store Loyalty Card

• The information on the registration form will be retained by Lorgan Technologies Ltd. T/A Azpiral, the registered Data Processor, operating the O’Sullivans Pharmacy Loyalty Card. This information, as well as details of transactions made with the loyalty card, will be retained.
• The Promoter of the O’Sullivans Pharmacy Loyalty Card is Ballinlough O’Sullivans Pharmacy Ltd, 2 Oakfield Lawn, Ballinlough Road, Cork. Your loyalty card is valid at branches of O’Sullivans Pharmacy Group Cork only. Anyone over 18 years of age who registers their details can join. All loyalty cards remain the property of Ballinlough O’Sullivans Pharmacy Ltd. Your loyalty card is for your personal use – additional cards cannot be provided for your account – however, friends and family may apply for a card of their own. Ballinlough O’Sullivans Pharmacy Ltd can cancel, withdraw or alter the scheme, including these terms and conditions, or any O’Sullivans loyalty card, at any time. Ballinlough O’Sullivans Pharmacy Ltd can take any action it considers appropriate if it has reason to believe that you are abusing the scheme.
• Points can only be saved while making a purchase. Therefore, your loyalty card must be presented to the cashier at the checkout whilst making a purchase.
• 1 point will be awarded for every €1 you spend in store. You can redeem your points at any time as a discount against your purchase directly at checkouts. Points will be deducted for the value of refunds given. Points cannot be spent (or accumulated) on prescription items, licensed medicines, infant milks, gift cards or other such products and services that the promoter may see fit.
• 1 point is worth 1 cent to spend on products in-store. Loyalty points cannot be redeemed for cash and points cannot be spent to purchase gift cards. You will not qualify for points on any item you pay for with points. The total number of points will be deducted from your card. If you decide to return a product which you bought with card, cash or cheque, the points will be deducted from your loyalty card that you collected from the purchase of that product.
• Ballinlough O’Sullivans Pharmacy Ltd may vary the periods of when points may be saved or redeemed. Points will be accumulated on every purchase – excluding restricted items.
• Products or services may be excluded at the discretion of the Promoter or by operation of law.
• The Promoter reserves the right to reject any loyalty card it deems has been tampered with.
• The Promoter’s decision shall be final and binding in all matters regarding the loyalty card.
• Your loyalty card is not a credit, payment or cheque guarantee card.
• Ballinlough O’Sullivans Pharmacy Ltd will remove loyalty card points from loyalty card accounts that haven’t been used for 12 months or have been closed.

Online Rewards Club

• The O'Sullivans Online Rewards Club runs separately from the In-store Loyalty Card and is set up to reward our online customers both for purchases and for engaging with O'Sullivans Pharmacy through our social media channels.
• The Promoter of the O’Sullivans Online Rewards Club is Ballinlough O’Sullivans Pharmacy Ltd, 2 Oakfield Lawn, Ballinlough Road, Cork. Your O’Sullivans Online Rewards Club is valid online at osullivanspharmacy.ie only. 
• Ballinlough O’Sullivans Pharmacy Ltd can cancel, withdraw or alter the Rewards Club including these terms and conditions at any time. Ballinlough O’Sullivans Pharmacy Ltd can take any action it considers appropriate if it has reason to believe that you are abusing the scheme.
• 1 point will be awarded for every €1 you spend online. You can redeem your points in the form of a coupon against your purchase or shipping charge directly at checkouts. Points will be deducted for the value of refunds given. Points cannot be spent (or accumulated) on licensed medicines, gift cards or other such products and services that the promoter may see fit.
• Rewards Club points cannot be redeemed for cash and points cannot be spent to purchase gift cards. You will not qualify for points on any item you pay for with points. The total number of points will be deducted from your card. If you decide to return a product which you bought with card, cash or cheque, the points will be deducted from your Rewards Club that you collected from the purchase of that product.
• Ballinlough O’Sullivans Pharmacy Ltd may vary the periods of when points may be saved or redeemed. Points will be accumulated on every purchase – excluding restricted items.
• Products or services may be excluded at the discretion of the Promoter or by operation of law.
• The Promoter’s decision shall be final and binding in all matters regarding the Rewards Club.
• Ballinlough O’Sullivans Pharmacy Ltd will remove Rewards Club points from Rewards Club accounts that haven’t been used for 12 months or have been closed.