Thank you for shopping at Hue. If you are not entirely satisfied with your purchase, we're here to help.
Our products may be returned and exchanged once within 7 days of the original purchase of the product.
Returns
To request for a return, kindly fill out our return request form
Exchanges
To be eligible for exchange, please make sure that:
-
The product was purchased in the last 7 days
-
The product is in its original packaging
-
The product isn't used or damaged
-
You have the receipt or proof of purchase
Valid Reason for Exchanges
- Change of size
Invalid Reasons for Exchanges
- Change of color
- Change of style
- Change of mind
- Damages
Change of color: if and only if the size for exchange is no longer available.
Change of style: if both color and size is unavailable.
Damages: Hue is not responsible for damages due to transit or caused by improper care and handling.
Products that do not meet these criteria will not be considered for return.
You will receive an email containing the return details and instructions immediately upon submission of your return request form.
The exchange will only be shipped out once we receive the return item and after settling shipping charges.
Shipping Charges
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Hue.
We highly recommend shipping returns/exchanges with a tracking number. Hue is not responsible for any lost returns.
You are responsible if a package is shipped back to us due to an incorrect, incomplete or undeliverable address.
Damaged Items
If you received a damaged product, please notify us immediately for assistance.
Please note that exact colors of merchandise can vary due to photography lenses, indoor/outdoor lighting and computer resolutions. These do not qualify as damaged or defects.
Sale Items
Unfortunately, "final sale" or sale items are non-refundable and non-returnable, exchange or online store credit without exception and merchandise is sold as is.
Promotions including coupons, discounted/free shipping promos and promo codes, cannot be applied to sale items or final sale purchases.
Refunds
At the moment, we do not offer refunds regardless of payment method or customer's change of mind. If you're unsatisfied with your order, kindly send it back to us within 7 days of the invoice date for exchange or online store credit.
Online store credit will be for the amount paid for the merchandise only and not for shipping charges (including orders qualifying for discounted/free shipping promotions).
Discounted/free shipping will apply only at the first original transaction.
Contact Us
If you have any questions about our Returns Policy, please contact us.
