Frequently Asked Questions
We understand that our valued customers often have questions regarding our products and services. Below, we've compiled a list of frequently asked questions to provide you with detailed answers.
Do you carry specific items?
While we strive to offer a broad range of products, if you can't find what you're looking for, don't worry! We actively consider customer requests when expanding our product line. To stay informed about our new releases, we invite you to subscribe to our newsletter.
How can I be featured on your platforms?
We're always thrilled to showcase our community! Here's how you can get featured:
a. Follow us on our social media channels: Instagram, Facebook, or Twitter.
b. Share a picture of your Boston Terrier flaunting their new accessory or you showing off your latest apparel from Boston Terrier World.
c. Don't forget to tag us!
Will I receive tracking information for my order?
Absolutely! Once your order is dispatched, you'll receive a confirmation email with your tracking details. If, for some reason, you don't receive this within 5 business days of your order, please reach out to us, and we'll assist you.
Can I modify the shipping address after placing my order?
Yes, if your order hasn't been shipped yet, we can adjust the shipping address for you. Please get in touch with our team promptly to request this change.
I ordered several products but received only one. Where are the rest?
Due to our vast product range, items from the same order might be dispatched separately to expedite delivery. So, if you receive one item and are waiting on others, don't worry! The rest of your order is on its way.
My order status shows "Delivered," but I haven't received it. What should I do?
In such instances, we recommend contacting your local post office with your tracking number. They should be able to provide more detailed information on your package's whereabouts.
Where do you ship your products from?
We operate warehouses both in the United States and China to ensure efficient delivery.
