Order Questions
How can I update my order?
Please email us at [email protected] as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request. Unfortunately, if the order has already been processed, we are unable to change the order.
How can I check the status of my order?
You can view order status on your Account page, which will be updated after your order is placed and again once your order ships.
Can I use multiple promo codes at checkout?
If you have a promo code, you can only use one code per order. If you’ve encountered two valid Avoli promo codes during your travels through the Internet, please choose the one you want to use more.
Can I use a promo code on top of another promotion?
You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we’ll apply the best deal.
Order Cancellation
How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within 15 minutes. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 15 minutes, email [email protected] and we’ll help find an alternative solution.
I accidentally canceled my order, can I resume it?
If you’ve canceled your order on the site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email [email protected] if you have any questions — we’re here to help.
I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?
If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at [email protected] (and include your original order number) and we’ll take a look!
I don’t see the option to self-cancel!
How can I cancel my order? If you're unable to see the option to self-cancel, please email [email protected] as soon as possible (including your order number and cancel/change request) and we can help.
