When will I receive my order?

We promise to fulfill and send your order inside two business days, or five business days for personalised products.

We mostly use Australia Post for deliveries so there may be delays out of our control once your delivery has left our shop. Please allow extra time where possible, especially during busy times such as Christmas. For larger items we use Sendle.

If for some reason there may be a delay and we’re made aware of it, we’ll contact you to let you know. Please ensure you provide your phone number when you order so we can easily get in touch with you.

Can I pick up my order instead?

We offer a pick up service from our store at 1/385 Oxley Road, Sherwood, Brisbane QLD 4075. Our opening hours do change from time to time so please call on 0490 315 990, or check our current opening hours on our website.

For all pick up services, please ensure you choose the pick up option at checkout, and wait for email confirmation that you order is ready for collection.

Do you delivery Australia-wide?

Yes we do. Please allow more time for delivery for rural or remote locations.

Do you deliver to New Zealand?

Yes we offer delivery to New Zealand at a flat rate of $19.95.

Do you offer free delivery?

Yes, we offer free delivery on all orders over $149.95. For orders under this amount, delivery within Australia is at a flat rate of $9.95.

How do I pay for my order?

All prices are in Australian dollars and include GST where applicable. Postage is calculated and applied at checkout.

We accept payment by Visa, Mastercard, Paypal or direct deposit.

For direct deposit please use the following details (these details are also provided at checkout):

Account name: The Two Danes
BSB: 484-799
Account number: 450931284

We bank for Suncorp bank. Please note that your bank may apply additional fees for bank transfers, especially if you reside outside Australia.

Please use your invoice and/or surname as the reference on your transaction, and email us a copy of your electronic banking receipt so we can match your payment to your order.

Once payment has cleared (may take 1-3 days) and we’ve received your order information we’ll prepare your order.

We also accept Afterpay.

Do you offer gift wrapping?

If you are buying a gift and would like a complimentary gift bag, please mention it in the comments box when you check out.

Can I cancel my order if I change my mind?

If for some reason you need to cancel your order please contact us as soon as possible. We are unable to cancel orders once they are shipped, or for personalised items, once we have added personalisation to your order.

What is your refund policy?

We have an 8-day return policy, which means you have 8 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected].

Please note that returns will need to be sent to the following address: My Green Stuff, PO Box 2066, Graceville Qld 4075 Australia 

Please note: Postage and handling costs to return items is the responsibility of the customer and is refundable only when a product is deemed faulty. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Send an email with photo of damage to [email protected] and we will arrange to send out a new product and in cases where we can't replace we will offer a refund. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as beauty products). 

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

What if a product is faulty?

If you believe that a product is faulty, please call us as we may be able to help you over the phone. We will do our best to avoid the need for you to post the item back to us, and we may ask you to email us a photograph instead. Occasionally our suppliers will need to see the product, so we will ask you to return it to us. We cannot provide a refund or replacement where the instructions for use have not been followed correctly.

The return postage is the responsibility of the customer. It may take up to 10 business days to process a refund or arrange a replacement for faulty items. We will do our best to make this process as fast as possible, but we need to speak to our suppliers, and occasionally, allow them time to send us parts.

We protect your privacy

My Green Stuff respects your right to privacy and we are committed to keeping your personal data secure and confidential. We do not give your personal information to anyone unless ordered by a court of law. However, we do use your personal information to process your order and to provide you with personalised service. If you do not want to receive our newsletter, please unsubscribe at the bottom of the newsletter.

Please refer to our privacy policy for further information.