DOES YOUR ULTRA RECOVERY HARD DRIVE CONVERTER WORK WITH CORRUPT DRIVES?

Unfortunately, the Ultra Recovery Hard Drive Converter needs hard drives to be in working condition to read them.

DOES YOUR CONVERTER WORK WITH MACBOOK DRIVES?

Yes! The converter allows you to transfer files from any Windows/Mac/Chrome/Linux operating system. Whether you have an old Mac and are transferring to a new Windows OS, or you have an old Linux OS and are transferring to a new Macbook OS, the converter box will work.

DOES THIS CONVERTER WORK WITH TRANSFERRING DATA FROM HARD DRIVES TO SOLID-STATE DRIVES?

Yes! It'll work as long as your hard drives are IDE or SATA interfaces.

WHAT IF MY HARD DRIVE IS OLDER THAN 15 YEARS? WILL THE CONVERTER STILL WORK?

Absolutely! As long as it fits within the 2.5" or 3.5" parameter.

MY COMPUTER HAS BEEN BROKEN AND COLLECTING DUST FOR THE LAST TEN YEARS. WILL THE CONVERTER STILL TRANSFER THE FILES?

As long as the hard drive itself is in good working condition, with no damage to it, you'll be able to extract your files easily! The computer does not need to work for the converter to retrieve your files.

I PLUGGED IN MY OLD HARD DRIVE, AND NOTHING HAPPENED. WHAT DO I DO?

After turning it on and nothing pops up, check your connections to make sure everything is plugged in completely. If nothing continues to happen, your computer has not recognized the USB. You'll need to go into Disk Drives or Utility and add a new volume.

THE HARD DRIVE ITSELF IS BROKEN. CAN I STILL RETRIEVE FILES FROM IT?

No. The hard drive needs to be in working condition.

I DON'T HAVE AN IDE OR SATA HARD DRIVE. CAN I STILL USE THIS PRODUCT?

The adapter does not work with NVME, SCSI, SAS, or Fibre Channel Interface.

MY OLD COMPUTER WAS PASSWORD-PROTECTED, AND I DON'T REMEMBER IT. WILL I STILL BE ABLE TO EXTRACT MY FILES?

Absolutely. Passwords only protect the computer, not the hard drive.

CAN I CONNECT THE ADAPTER TO MY PHONE OR TABLET?

Yes. Absolutely! As long as your device supports an OTG feature that will allow access to the files. We can also recommend our Phone Recovery Converter which is the best choice when it comes to recovering files from phones and tablets.

WILL THIS WORK WITH MY WD PASSPORT OR PORTABLE DEVICE?

Absolutely! Kindly make sure that the drive inside has a SATA standard docking port. Some WD drives has a micro USB port which will not work with the converter.

DO YOU ACCEPT RETURNS AND PROVIDED REFUNDS?

We offer a 30 Day Satisfaction Guarantee. If you are unhappy with your products, please contact customer service to initiate a return and refund.

DO YOU SHIP WORLDWIDE?

Yes, we do! You'll receive a shipping confirmation email.

HOW MUCH DOES SHIPPING COST?

Shipping is tracked and insured. The cost is only $6.95.