Returns Policy
Thank you for your purchase. To ensure a smooth return process, please review the following:
Eligible Returns:
- Products must be returned within 30 days of the original purchase date.
- Items must be unopened, unused, and in their original packaging.
- Products must not have been installed or removed from their packaging.
Return Process:
- Initiate Return: Contact our customer support team by replying to your order confirmation email or using our Contact Page.
- Return Authorization: We will provide return instructions, including the return address.
- Package and Ship: Carefully repack the item(s) in their original packaging and ship to the provided address. You are responsible for return shipping costs.
- Refund: Upon receipt and inspection of the returned items, we will issue a refund to your original payment method, excluding original shipping charges. Please allow 7 business days for processing.
Important Notes:
- Installed products are not eligible for return.
- Items returned without prior authorization may be refused.
- Shipping and handling charges are non-refundable.
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Refunds may take additional time (up to 7 days) to appear on your bank or credit card statement, depending on your financial institution's policies.
By adhering to these guidelines, you help us maintain fair policies for all customers.
Disclaimer
Christmas Light Source assumes no liability for any damages, including but not limited to, personal injury, property damage, or economic loss, arising from the use, misuse, or improper installation of our products. These products can pose a risk of electric shock or fire if not installed correctly. To minimize hazards, always adhere to local electrical codes and consult a qualified electrician if necessary. Improper installation voids all warranties.
