FAQ's
How Do We Source Our Jerseys?
We work directly with clubs, nations and brands to get our jerseys. This ensures that every jersey we send out is directly from the official sources, maintaining high standards of authenticity and quality.
Are The Jerseys Authentic?
All of the products on our site are 100% authentic. We guarantee that each jersey is officially licensed and meets the quality standards set by the respective sports teams and brands.
How Long Does Shipping Take?
Shipping times can vary based on your location. Please see our shipping policy for up to date accurate information. You will receive a tracking number once your order has been shipped so you can track its journey to your doorstep!
Can I Request a Specific Jersey?
The excitement of Mystery Jerseys is in the surprise! You can choose up to 5 clubs/national teams to avoid. This keeps the mystery alive and ensures every unboxing is a unique experience.
What Payment Methods Do You Accept?
We accept all major credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, Interac, Bancontact, iDEAL as well as payments through Shop Pay, Apple Pay and Google Pay. All payments are processed securely to ensure your information is protected. All purchases use an authorized payment at checkout, meaning you will not be charged until your order is shipped.
Is It Possible to Track My Order?
Yes, once your order is shipped, you will receive a tracking number via email. Use this number to track your package's progress on our website under the "Track My Order" section.
What Should I Do If I Receive a Damaged Item?
We take great care in packaging and shipping our products, but if something goes wrong, we are here to help. Please provide photos of the damage, and we will arrange for a replacement or refund. If your jersey arrives damaged, please contact us via our Contact Us page or the "Need help?" icon in the bottom left of the screen.
